Citi Pondfield Rd, Bronxville, New York

Citi Reviews

2.9 stars based on 19 reviews

Featured Comments:

• E

  Elizabeth Manessis

  5.0

  I love the staff at this Branch. I 've been with them for 2 years and they have welcomed me, and they are always enthusiastic, and treat me like family. All the Ladies at the counter are amazing. Sorry some of you had a bad experience.

• G

  George G

  1.0

  Just save yourself hours and hours of headaches. My debit card never works, it always gets declined. They put blocks on my account for every little thing. When you call the branch it goes to their corporate number in which you will be waiting 1-2 hours to speak to a human. Then they just transfer you around all over the place.

• M

  Michael Brito

  1.0

  Absolute Discrimination. I walk in the Bronxville Citibank located at 95 Pondfield Rd with my wife needing a simple servicing of adding a beneficiary. Diane told me I could not be seen by her at the moment since she had an appointment at the time (which is understandable). I asked if I could wait, and she said no. I then asked if I could make an appointment for next Saturday, she said they didn't do appointments for Saturdays, only walk-ins (which is weird since it was a Saturday and she didn't see me due to having an appt), If they only take walk-ins, why couldn't I be seen if I was walking in? Nor could I make an appt for next Saturday, so how does one get assistance on Saturday? She then started yelling across the branch for someone name Marc to assist me but Marc was nowhere to be found. While I waited for Marc to appear, I decided to do a withdrawal of $175 but did not have my debit (because I do not use debit, this is not our primary banking, just a savings alternative). I presented my NYS DL but the teller did not recognize it since NY recently changed the look of the ID. This withdrawal took 30 mins since it appeared she was filling a suspicious activity report. During my wait at the teller line, Marc appears when Diane yelled for him that she needed an override. By the time we were done, no one knew how to find Marc again for MY needs as if we did not just see him come out and give an override and walk back into a back room. (But they sure knew how to find him for that override, right Diane??) They then had to close and couldn't service me at all. Everyone around me was getting serviced meanwhile I wasn't even told how I can get help at the moment or in the future. I felt extremely discriminated against, especially after I told Diane I wanted information about Citi Priority Banking, and then she suddenly became interested in being helpful, and oh look, NOW she CAN make me an appt for next Saturday. "The day they don't take appts". It is a huge a disservice and injustice to feel this way. I myself work in the financial industry, and it's never okay. This entire financial center as a whole, was not helpful or welcoming. They clearly do not hold their client relationships in high regard. Or maybe the do, selectively.

More reviews (16)