Citi W Valley Blvd, San Gabriel, California

Citi Reviews

2.0 stars based on 17 reviews

Featured Comments:

• O

  Ocean Serenity

  5.0

  very pleased, the 3 staff members I had to deal with all tried to help out, the latino american looking gentleman was very nice and the asian young pretty girl with beautiful voice was also very nice and smiling and ready to help. Overall a very good customer service, thks a lot!

• T

  Tony

  1.0

  The teller cannot follow verbal requests. He does not understand full English or something. I requested to make a payment to my loan account, he processed the payment to my credit card account instead. No verbal confirmation before admitting the payment through his end. Also did not properly communicate that my request has been completed. Was just awkward leaving had to ask if everything was finished. Checked my app at midnight to see if the payment went through. Turned out he did process it to my credit card instead of my request to pay my loan account. This is outrageous. I even showed him my phone the loan account with the minimum payment I requested to pay accordingly. Now I have to revisit the branch and explain this issue to have it be properly addressed and reverted. The phone representative at the time (Jason) was unable to fulfill my request due to the fact that they can only send a check and unable to revert the payment back to my debit card so that I can properly pay the loan account myself. This is the final time I will ever step foot inside that branch. Really poor customer service. I wish I had read the reviews but I knew it since I visited in 2021 that was the last time I stepped foot inside for assistance and the employees there are limited. 2~3 in their cubicle/desk, 1 teller for the entire branch. What's the reason for such a huge building if they aren't active enough? Makes no sense. I am really upset this all took place but I suppose this is what happens when you don't have properly trained tellers/employees.

• B

  Bowen Yan

  1.0

  Mr. D's service attitude is too bad. I don't have any patience, I don't know how to use Citibankapp. Then I was impatient with the customer and ended up doing nothing. And said we were wasting his time

More reviews (14)