Citi St Germain Dr, Centreville, Virginia

Citi Reviews

2.6 stars based on 16 reviews

Featured Comments:

• K

  Karan D

  5.0

  Had a five star experience at this Citibank branch in June 2022! My parents wanted to withdraw some money and a gentleman(Mr. Kuljeet Ahuja) at the branch provided us with excellent service! He processed our transaction with full commitment and was very patient and courteous in answering all our queries related to our account. Mr. Ahuja works at the branch as the head concierge. Definitely recommend visiting this branch for all your banking needs.

• A

  A. Keith-Henry

  5.0

  Maggie P. assisted us yesterday. She was kind, informative and extremely helpful. Exactly how customer service interactions should be. More Maggies in this world please!

• 버

  버지니아성장일기

  4.0

  I adjusted feedback on 4/25/2021. I had to make several phone calls and visited this branch a couple of times to deal with this issue. Eventually, the branch manager Mr Siwakoti, helped me to get FULL REIMBURSEMENT of my 18 months months of service fees after submitting request to a higher management team. I adjusted my rate based on his effort and correction. So, now I learned a lesson that I have to check my account every month or once a while. Thanks for Centreville Citibank. ==Old feedback. ========================================= I got ripped off by Citibank. I was being charged for $25 for the past 18 month. My account was changed from student to regular account without knowing me. I believe they probably sent me email notice and I didnt read the fine print. A long story short, I used this Citibank account as my emergency saving account so I set direct deposit and didnt look at it for the last 18 month. Then, when I checked my account, I realized that they took away $480 from my account, $25 for the past 18 months. When I visited Centerville Citibank, an accouter gave me only the last 4 month back, then, she told me that I would have to call CITIBANK customer service because a local branch DOES NOT have an authority to go beyond 4 month. I just talked to Citibank phone customer service. Then, one of the supervisors(Roger) said the branch manager HAS MORE authority than the phone service. So I have to go back to branch to get MY money back again. This cannot be real and this cannot be a way that CITIBANK treat a loyal customer like me. I will see what I can do and I am really dissatisfied on how CITIBANK is handling my account. Yes I was careless and I was supposed to check my account periodically. I trusted CITIBANK too much. That was my fault.

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