Citizens Bank Shelburne Rd, South Burlington, Vermont

Citizens Bank Reviews

3.5 stars based on 11 reviews

Featured Comments:

• J

  Johnny Azer

  5.0

  I was there a couple of times. It was a nice place. I am glad I started a savings account to move close to my friend eventually, and form a band out of state. I would cook those outstanding tellers Shake and Bake and Mac and Cheese for their birthdays anytime

• T

  Ty Hardy II

  1.0

  Worse bank ever.. ATM'a never work.. oh they work taking your money but not give it back .when there an Error .. No customer service on Sunday's.. Either at bank or 1800#. If I didn't have a car loan Through you guysI would never do banking with you or recommend anyone to do business with this BANK. Bad Business..

• J

  J Berry

  1.0

  Worst banking experience in my life! I just moved from California to Vt. Prior to the transition, I called Citizens to make sure that I could transfer from BANK to BANK so that my 5yro and I could buy a car within the first week of being here. I opened a checking account with cash and a savings with a large BANK transfer so that I could get a car. I was told by Dawa Sherpa my wait was 24-72 hours. I found a car and started the payout process after 72 hours. Citizens then told me that my account had insufficient funds after both myself and banking representatives SAW the money in my account, which led me to believe that my funds where stolen. A few days later the story changed to fraud after I spent over 30 hours on the phone and in person trying to resolve this issue. POOR CUSTOMER SERVICE is an understatement! NO BODY KNOW WHAT IS GOING ON and just shrug their shoulders while $35,000 has gone missing. Now they say that the funds coming DIRECTLY from Bank of America are Fraudulent and they will return them to BofA.....SOMEDAY BEFORE JUNE!! Today is March 16th!!!! Meanwhile my son and I are renting a car for 3+weeks which is expensive and completely unnecessary if this bank was honest and organized. As of now I still waiting for Citizens to place the "fraudulent' funds back to BofA account so that my son and I can have cash or a debit card to eat and buy a car. Thanks to Citizens we are left out in the cold (literally) as they hold my hard earned cash and saved money hostage. Oh, and they also froze my ATM and online banking so we have had no money for the first several weeks coming to Vermont. Its not great to be in a new place with a young child and NO available money. In the future, I will be keeping my money in accounts outside of Vermont from now on. Citizens has really burned me especially since I methodically took all the steps necessary for a smooth transition to a new state. I TRUSTED THEM and that was my mistake. You have many other options in banks, DONT MAKE THE SAME MISTAKE I DID!!!!!!!

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