Citizens Bank Dixwell Ave, Hamden, Connecticut

Citizens Bank Reviews

3.5 stars based on 4 reviews

Featured Comments:

• B

  Brian K Gallagher

  5.0

  I absolutely LOVE my bank.. between THIS branch and the one on church st in Downtown New Haven, I've NEVER had a better more satisfying experience with a financial institution. Anytime I've ever had a question, they're available. My personal (as far as I'm concerned) banker "Kyle" has gone out of his way on several occasions to make MY experience at this financial institution, a simple, yet memorable experience. ( in a positive way) I've absolutely the UTMOST RESPECT and APPRECIATION for ALL of the employees within Citizens Bank 🏦 👏! They're nothing short of amazing when it comes to making you genuinely feel more like family, than just another account number on the green screen.

• J

  Jayme Clark

  1.0

  I was incentivized to open a checking account in addition to a business account 5 months ago with the promise that I would receive a $300 bonus. The individual opening my account confirmed the amount needed to open the account (she actually assisted in filling out a direct deposit form for my employer) but did not disclose that it needed to be a lump sum deposit so I have not received this bonus. This has felt to be a very dishonest practice and a poor treatment of customers. I've called Citizens customer service who referred me to the branch. I spoke with an account manager two weeks ago who stated they will have the branch manager call me back, they did not. I called today to attempt to speak to the branch manager, they have not called me back. Poor customer service and so disheartened by their treatment.

• M

  Michael Stewart

  1.0

  I find the staff here at this branch to be very cold and un welcoming. I have tried it several times and just avoid it at this point. The entire staff seem to lack all social skills and are miserable.

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