Citizens Independent Bank W Broadway Ave, Robbinsdale, Minnesota

Citizens Independent Bank Reviews

3.7 stars based on 4 reviews

Featured Comments:

• D

  Dan Warford

  5.0

  I love this bank! It's exactly what I want in a bank, friendly, helpful and not trying to push new "products."

• A

  Arletha Johnson

  1.0

  This bank has been racist towards me and also harassed me. 1st I brought in my own retirement check and was treated like I stole it. Every time I came in customer service was poor but I stayed hoping things would get better. Then I applied for a Loan but since it was a small amount it was typed up as an Overdraft Protection Plan I refused to sign it so I was given a typed up made up looking letter stating it was a loan. After 2 years of this horrible treatment I chose to go to another bank but I kept my accounts open so I could still pay off my loan but once they noticed that no more direct deposits was coming they starting charging me late fees putting my checking account at -$175 and my savings $-70 in fees. I tried to explain and ask for the fees to be taken off and close my accounts but they refused. Now it has been like 4 months since I started this loan and I have not received a statement or nothing so a month ago I agreed to pay but can you please send me a statement. I finally receive a letter now it's back to being a OD plan and interest was added. This bank has been nothing but unfair I see that this bank is unfair and unwilling to treat black people fair so I will put all my evidence together so I can take them to court and suggest anybody with similar problems to do the same.

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  Response from the owner

  Please give me a call so we can discuss your concerns. Greg Palmer, Senior Vice President - 952-915-8554

• j

  jimesha lewis

  1.0

  Bad customer service they don’t care about their customers they charge for every single thing their balance report is slow , ATMs are slow online banking app works when it wants to, The bankers are rude at the window , you call customer service they’re rude all around BAD customer service I’ve been with them since I was 15 I’m 25 now and nothing has changed except for the look of the card, very rude slow and outdated company, i’m so happy I’m finally moving on

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  Response from the owner

  Please call me at 952-915-8554 to discuss your concerns. We value our customer’s feedback! Greg Palmer, Senior Vice President-Retail Banking

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