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- Citizens Trust Bank Rd, Rockbridge, Stone Mountain
- Website:
- https://ctbconnect.com/
- Address:
- 5771 Rockbridge Rd SW, Stone Mountain, GA 30087, United States
- Hours:
- Thursday9AM–4PMCLOSE
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Citizens Trust Bank Reviews
3.1 stars based on 17 reviews
Featured Comments:
J
Justine Kubota
5.0
Great bank always takes care of my problems
M
MBElliott1
1.0
ABSOLUTE FAILURE at communicating with their customers following a well-publicized "upgrade." No way to reach them by phone, no responses to any emails, either direct or by their web portal. Look around, FB for example. Their customer base is being ignored and treated with absolute indifference. UPDATE NOV 10 2021: This bank is EXTREMELY DIFFICULT to reach by phone. Their voice greeting has been referring to “unusually high call volume” for YEARS. They have done nothing to improve. DO NOT BELIEVE “Your call is extremely important to us.” And I get NO RESPONSE at all to repeated written correspondence via their website. NONE, even though I am asking for urgent assistance with obvious fraud and unrecognized debits. This bank fails completely at communications with customers.
M
M.
1.0
There is no secure message portal to communicate with the bank. When calling, the 800 number always drops the call. The site says the customer service number accepts calls starting at 8:30. This isn't the case. You get a message stating to call back during regular business hours (with the 678 number). Despite being able to open your account online, you have to come in person to switch account types or close your account. Due to the lack of phone reliability, Ive sent two inquiries to them via their contact form on their site. I've gotten responses for neither. So you can't get them on the phone and they don't respond to customer service emails either. After years of holding my savings with them, I'm taking my money elsewhere. My account value wasn't small at all either. It was enough to put someone through 4 years of school. So their poor customer service isnt based on income. It's just bad all around. Can't wait until by transfer to my new account clears so I can close this account and have good customer service/basic bank functionalities again.
More reviews (14)
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Estimated Payment
$ null
- Total Principal Paid:$ 1,000.00
- Finance charge:$ 255.62
- APR: 311.00 %
Payment Breakdown
Map & Direction
Directions- Thursday :9AM–4PM
- Friday :9AM–4PM
- Saturday :Closed
- Sunday :Closed
- Monday :9AM–4PM
- Tuesday :9AM–4PM
- Wednesday :9AM–4PM
FAQs
1. How to Get in Touch With Citizens Trust Bank?
You may reach them by dialing this phone number . Completing their online form on their website can be helpful.3. How Can I Take Out a Loan at Citizens Trust Bank?
You can apply online on their website. If you need loans on the same day, you can visit WeLoans for further details.5. What if I Can't Repay My Loan?
The best course of action is to contact your lender if you expect to have difficulties paying your payments on your loans. Your lender may either accept to change your due date or allow you to defer payments for several months.
2. Where Is Citizens Trust Bank? How Do I Find It?
Citizens Trust Bank is at 5771 Rockbridge Rd SW, Stone Mountain, GA 30087, United States. Use the map to discover the shortest path. You can find more similar loan stores here.4. Is Citizens Trust Bank an Agency or a Lender?
Citizens Trust Bank is a Bank. However, WeLoans, as a lending broker, can help you connect with over 100+ lenders to get loans with no credit check.6. Is Citizens Trust Bank Provide Loans for Bad Credit?
Yes. Nevertheless, if you want to obtain online loans for bad credit, check on WeLoans.