Clackamas Federal Credit Union Ne 2nd Ave, Canby, Oregon

Clackamas Federal Credit Union Reviews

4.0 stars based on 18 reviews

Featured Comments:

• C

  Chris Long

  5.0

  Love this credit union, have been with them for 6 year and have an auto load with them. I've never had any problems with them.

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  Response from the owner

  We're happy to hear that you're happy, Chris! Thank you for being a member.

• L

  Lexie G

  1.0

  I have used them for years and never had a problem. Call me old fashioned but I would rather have actual people working in the building than try to bank with a machine

• K

  Kristine Griffin

  2.0

  I originally joined this FCU to support local businesses and families. Since joining in December 2021, we've never experienced good customer service. The lady who helped us open our account was friendly, open, and honest, and helpful. That was the last time we saw any of that. We were supposed to have overdraft protection from day 1, but when we had a bill try to come through (that we forgot about, tbh), there wasn't enough to cover it, so instead of paying it and charging the overdraft fee, they simply charged the overdraft fee. They've done this on more than one occasion. And they told us that it's at their discretion whether it gets paid or not. I don't think that's right. If we have overdraft protection, you should push it through and charge the fee. Not only that, but we were treated like criminals any time we went inside to make a withdrawal. No matter the and amount, they gave us odd looks, said things like "let me check something real quick" or "umm, hang on just a minute" and left the counter to go talk to a supervisor. Needless to say, as soon as we can get all of our deposits switched over to our new bank, we'll be closing our accounts. The only reason I'm giving them 2 stars instead of 1 is because of the first lady we talked to, and ease of access (5 minutes from home).

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  Response from the owner

  Hi Kristine! Thank you for your feedback and we are sorry that we have not met your service expectations. We'd love to talk with you about your experience- feedback helps us improve for the future. Please reach out to our regional branch manager, Aaron Clark, at [email protected] if you want to share more.

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