Claremont Savings Bank Broad St, Claremont, New Hampshire

Claremont Savings Bank Reviews

4.2 stars based on 15 reviews

Featured Comments:

• C

  Cat

  5.0

  I am writing this review to say that Samantha in Customer Service was extremely helpful with the opening of a savings/checking account for my partner a few weeks ago. Samantha was very knowledgeable and answered all questions that were asked making it an exceptionally easy and pleasant experience. She showed him how to utilize his debit card at the ATM and walked him through it step by step. I would definitely recommend asking for her help at Claremont Savings Bank, especially if you are new to using a debit card at an ATM, which he was.

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  Response from the owner

  Thank you for your feedback! We are fortunate to have Samantha at the bank and are glad your partner got to work with her. We try to be there for our customers, so this makes our day.

• K

  Kevin Holbrook

  1.0

  I discussed obtaining a Construction loan from Claremont beginning in January of 2022. My first question was whether or not they provided loans for the town in Vermont where I am building. They answered that they did, in fact, provide loans for construction in my town. I would need the money around the summer, so they told me to come back closer to when the funds would be required. I reached back out in April, started my application, sent over all of my financial information, as well as a full vendor list with all quotes / receipts. One week into the process I was informed that they do not, in fact, cover my town, and they would not issue me a loan. No recommendation was made as to who might be able to help, nor was any apology issued. This is all I got: "Although we do lend in Vermont, a further conversation with a Senior Underwriting Officer has confirmed that XXXXXXX, VT it is out of our lending area." Now I am scrambling to find a lender, after some banks have paused issuing Construction Loans after the Spring rush. Word to the wise, DO NOT trust what Claremont Bank tells you. UPDATE: The loan agent & her manager are now sending me emails and arguing with me. Please put customers first, and tell them to leave me alone.

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  Response from the owner

  Hi Kevin. We’re sorry that you were put in this situation and we were unable to help. We know the construction process is complicated enough without added frustration like this. We strive to be transparent with customers about both our lending options and our limitations. If you'd like to discuss your concerns further, please reach out to [email protected]

• M

  Mike W

  1.0

  My friend is a first responder. This place denied him a loan. Absolutely disrespectful!!! I have no respect for this local financial institution. Anyone who disrespects first responders is absolutely low in my book. I am writing this review to make sure people are aware before doing business with this bank. I hope the managers of Claremont savings bank call someone else other than a first responder if they get into a car accident!!! FYI my friend has a credit score of roughly 700. All because of a late payment from over 5 years ago. If you love a financial institution that disrespects first responders join Claremont savings bank!!!!!

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  Response from the owner

  Hi Mike. Thank you for taking the time to provide feedback on your friend's experience. We're sorry it was not a positive experience for him and we appreciate the work he does as a first responder in our community. There are a lot of guidelines that determine whether a loan is approved or denied and we'd be happy to talk to him about the specifics and what could potentially be done to be approved in the future.

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