Clark County Credit Union N Tenaya Way, Las Vegas, Nevada

Clark County Credit Union Reviews

3.4 stars based on 23 reviews

Featured Comments:

• K

  Kevin Heckeler

  4.0

  Auto and personal loan rates are reasonable, which is why I use CCCU. I added an external account to transfer my 2 years of dividends and their online system said to call, when I did they initially had no idea why I was calling. Then they claimed to need to verify the transaction, requiring a 'verbal' password that I had no idea what it was. They said they would send me info on how to change it, which I never received (electronically?). Because of this I wasn't able to execute the transfer with no solution in sight/offered. They seem to be fine at doing loans, which if they were slow and making mistakes would hurt their bottom line. Savings/checking seems to be slow, inefficient and ineffective, which hurts my bottom line. I wouldn't use them for those services based on my limited experience.

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  Response from the owner

  Hi Kevin, we are sorry to hear about your experience at CCCU. We thank you for sharing your feedback and your membership is important to us. Can you please send us an email to [email protected] with more information so we may make this right? Thank you.

• K

  Keoni Gaines II

  1.0

  I moved from Hawaii about a year and 3 months ago. I got a job and started working right away. I've been living at the same place for a year. My work hours are so late and varied I never got a chance to get my license exchanged for a Nevada driver's license. I never really thought about it until I came to visit your establishment to start a new account to begin having my paychecks deposited every two weeks. I was informed that I was not legally a resident and that they could not verify any of my information therefore unable to open a new account with this establishment. You can imagine my disbelief. As disappointing as it may sound a lady standing in line told me quietly to go to America first they will take me immediately which I did and I'm glad they did.. America first not only opened my new account they greeted me with open arms and we're super friendly.. I'm very disappointed with this credit Union and I hope your policy will change. Most respectfully

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  Response from the owner

  Hi Keoni, Thank you for taking the time to leave us a review about your experience. Because of our state charter, we can open membership with an out of state ID if you have lived in Nevada for less than 6 months along with proof of current address and a secondary ID. Unfortunately, if you have lived here more than 6 months then we would require a local ID. We hope this was helpful.

• l

  londyn maccaveli

  1.0

  All of the employees are extremely rude and unhelpful, I was hung up on, A victim of an imposter that called from a CCCU number and was told and being treating as if I am being untruthful by many of the employees including Debbie the fraud manager, though I have the proof and have sent it the proof, yet I am still being treated poorly and yet to have any help. I will be going online to write a review as well especially after the fact that I was told I would not receive a credit and or will have that credit taken away from the funds that were stolen from my account. The worst customer service I have ever gotten. Do not bank here, they will not be on the members side and will let you get scammed out of money.

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  Response from the owner

  Hi Londyn, we are sorry to hear about your experience at CCCU. We thank you for sharing your feedback and your membership is important to us. We've also received your email. Can you please send us a email to [email protected] with more information and your contact information so we may make this right? Thank you.

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