Coastal Community Bank Ave D Snohomish, Washington

Coastal Community Bank Reviews

3.7 stars based on 12 reviews

Featured Comments:

• J

  Jessica Taylor

  5.0

  After dealing with repeated fraud for multiple accounts at BECU, Melissa set up accounts for me so easily over secure email. The Snohomish branch was so nice when they called to find out when I was coming by to sign papers and was ready for me when I came (drive thru only due to COVID) so I had a debit card and accounts finalized in less than 10 minutes. Mobile deposits are quick and easy, friendly staff, and supporting local. We are highly considering changing our small business banking as well. Thank you Coastal!

  ---

  Response from the owner

  Thank you so much Jessica for the feedback! We'll make sure Melissa sees this and let me say Welcome to the Coastal family!

• a

  andrea k

  1.0

  I wish I could give a zero rating for this branch. I am a long time customer and usually I don't have problem with other branches, but this branch has a problem. Teller turnover is high and sometimes they are very rude. Today what happened to me tops everything. I tried to withdraw $450 from my checking account, signed my check in front, gave the teller(a blond woman)my I.D. as usual. She is studying my I.D. and my check for several minutes, than she gives me back my check and says, I need to sign it on the back, too. I signed it, but told her, why did she asked me that as it was the first time someone asked me to sign my own check twice? Also, I wasn't trying to withdraw thousands of dollars, only $450. Her reply was, because she is new and trying to cover her back??? I asked her, do I look suspicious, as nobody ever did this before and it made me very very upset. She told me, next time, she doesn't need my I.D. as now she knows who I am and will remember, but she will ask me again to sign my check twice again. This is unbeliavable, it might drive me away from this bank and I will join a different one. I always try to support my local businesses, but if they treat their customers like dirt, people will leave them.

  ---

  Response from the owner

  Hi Andrea - We’re sorry to hear that you’ve had a negative experience. Our Snohomish branch will be reaching out to you to listen to your concerns. If you would like to speak with us before they reach out to you, please call our Contact Center at 425-257-9000.

• B

  Brad G (Brad G)

  5.0

  Everyone at Coastal is fantastic. A big shout out to everyone involved in the PPP process. I had heard so many horror stories about the PPP application process with other banks. When I finally applied, the entire process was very easy. I'm glad I have my personal and business accounts with Coastal. I mostly go to the Marysville and Snohomish branches and they are wonderful to work with and I highly recommend them for all your banking needs.

  ---

  Response from the owner

  Hi Brad! Thank you so much for the kind words and the recommendation. We couldn't do what we do without all of our amazing customers!

More reviews (9)