Coastal Credit Union Kildaire Farm Rd, Cary, North Carolina

Coastal Credit Union Reviews

2.9 stars based on 14 reviews

Featured Comments:

• R

  Rashena Hooper

  5.0

  Steve was great today! I’d actually never been into a physical Coastal bank & was totally lost on what to do. He was so friendly, and super helpful. Made me feel at home and made me feel like maintaining an account here has been worth it. Thanks again, Steve!

  ---

  Response from the owner

  Hi Rashena, thank you so much for your 5-star review! We are so glad to hear that Steve was helpful and friendly. Please don't hesitate to let us know if there's anything else we can be doing for you. We value your membership with Coastal.

• Z

  Zach Stancil

  1.0

  After purchasing a car through this company years ago when they still had branches in Charlotte I thought It would be the same experience. After being on hold numerous times for well over 25 minutes I was told 5 days after applying for a loan I need to call back my self the next day we’ll that day came and was still given a run around after being denied needless to say the original loan I had with them had a 100 percent pay history so does my mortage currently. I don’t understand there practices but glad I decided to go else where and I received a much lower apr 3.9 through Wells Fargo do yourself a favor and run they will just hurt your credit for pulling it and denying for no right reason waste of time

  ---

  Response from the owner

  We're sorry to hear you had a frustrating experience with applying for a loan, Zach. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• D

  Denise O

  1.0

  I would advise ANYONE that is considering doing business with Coastal to chose another bank. A reputable one that tests the roll outs of platform changes before rolling out to their customers. Since the roll out of the bill pay changes, every other month I have issues..bills not dropping in, bills being set up for scheduled payments that I've never set up, ebills dropping in and being paid arbitrary amounts that don't cover the bill, paying bills twice in a month, etc. I've just completed my 6th complaint call and was told that "I just have to watch the accts and see what the biller does". That's not my job, its Coastal's. Why should a customer have to monitor how a billers action performs? That was supposed to be vetted before roll out so as to not negatively impact your customers. After 24 yrs of being a member this bill pay issue will be the sole reason of why I will be ending my relationship with Coastal. It is clear they don't care about their customers based on the delivery of these sub par e-commerce options, as well as the subsequent "service" they provide once the screw up is uncovered. I've threatened to leave before and each time someone attempts to retain me, ensuring the issue is being resolved and then yet another issue appears that no one can resolve. They just can't get it right. After the new year I will be actively looking for a new bank. I hope this feedback helps others. I've reached my apex.

  ---

  Response from the owner

  Denise, thank you for your feedback. We're sorry to hear that your experience is not meeting expectations and we'll be sure to pass on your comments to our team so they can work towards improving this. We apologize if you've had any issues with bill pay and completely understand your frustration at this time. We take member feedback very seriously and value you as our member. Again, we sincerely apologize for the inconvenience and hope to turn this 1 star review into a 5 star review in the future.

More reviews (11)