CoastHills Credit Union Marsh St, San Luis Obispo, California

CoastHills Credit Union Reviews

2.6 stars based on 20 reviews

Featured Comments:

• J

  Jayne Wayne

  5.0

  Coast Hills makes the lending process as easy and painless as possible. I keep going back to them whether it's a car loan or a HELOC because it's just a smoother process with genuine people wanting to help. Thank you, Coast Hills!

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  Response from the owner

  Thank you for taking the time to share your thoughtful review, Jayne! We appreciate your membership.

• M

  Miranda Mejia

  2.0

  Coasthills is the only bank I’ve ever worked with, and I’ve had an account since I was a child. My family uses coasthills, and it was always talked about positively in my household. However, I’ve come across several issues. Sometimes when I call the 24/7 call center and request a call back, I never get one. Don’t even try using the “contact us” option in the app; you will NEVR hear back. Recently my card was blocked, so I had to call the fraud center to verify some purchases. During that call, I was told my card was back on and available for use. That was a lie. A couple of days later, I call the bank and they tell me they “forgot” to turn it back on. What kind of excuse is that? I’m getting frustrated with Coasthills and honestly, it won’t take much more for me to just take my personal banking somewhere else.

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  Response from the owner

  Hi Miranda, We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with us. Your frustrations will be sent to management. Thank you for sharing your honest thoughts, we hope to serve you better in the future.

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  Michael M

  1.0

  I had gotten an auto loan with Coast Hills. I had been making on time payments for 15 months straight until the initial pandemic shut downs. I voiced that I was unable to make my payments on time (but still make them) and that I was going to be selling the car. They were not understanding at all and marked my payments as delinquent which severely impacted my credit that I’ve been working so hard to build. These months were April through June 2020 the absolute worst times for our country. I ended up selling the car in June. Would have hoped they could have helped out and showed compassion in those desperate times of need but I was wrong.

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  Response from the owner

  Hi Michael, thank you for taking the time to leave a review. I am very sorry for your negative experience. We have implemented several programs to help members during this challenging time, and I apologize there wasn't a solution that fit your needs. We would love to speak with you further to ensure this doesn't happen again in the future.

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