Colorado Housing and Finance Authority (CHFA) Blake St, Denver, Colorado

Colorado Housing and Finance Authority (CHFA) Reviews

2.3 stars based on 66 reviews

Featured Comments:

• D

  Darlene Martinez

  5.0

  Alex at the Denver Downtown location was Super helpful, above & beyond customer service. Thank you! He resolved my issue in less than 10 minutes!

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  Response from the owner

  Thanks for the kudos, Darlene. We’re glad that you had a great experience.

• M

  Michael Hawley

  1.0

  My dad passed away and unfortunately used chfa as his mortgage company. They made the entire process of settling the sale of house a nightmare. Would not communicate with my lawyers or even the title company. Sold the house and 2 weeks later they foreclosed on the property all because they wouldn't communicate. Cost me $4000 just to get it settled. Do not use this company to buy a house. You'll regret every single moment of it. If you need a payoff statement good luck. Took over 2 months to get it and that is after threatening to sue them. Get yourself a good lawyer, You're in for a hell of a ride.

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  Response from the owner

  Thank you for bringing these concerns to our attention. We express our condolences at the loss of your father and are saddened to learn that your experience with CHFA made a difficult time even more challenging. We sincerely apologize. We would like to connect directly with you so that we may learn more to better understand if there are changes we can make to improve our processes. We invite you to submit your concerns to CHFA’s Lighthouse Tracking system either here https://www.chfainfo.com/contact-chfa or via email to [email protected] so we work directly with you.

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  S M

  1.0

  First time Home Buyers don't go with CHFA I am sure there are other better first time home owners programs out there! I had made the mistake of paying first half of property tax and now the county says it's paid in full can't refund me because CHFA didn't make a second payment with escrow. When they seen the a payment made they didn't even give is a credit back for paying when we were not suppose to they just only paid one half which equaled up to the full property tax payment. So now we are out on the payment we made!!

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  Response from the owner

  We apologize for your frustration. We would like to connect directly with you so that we may learn more to help resolve your concerns. In order to research and assist you in a timely manner while also protecting your privacy, please submit your concern to CHFA’s Lighthouse Tracking system either here https://www.chfainfo.com/contact-chfa or via email to [email protected]. We appreciate the opportunity to help resolve your concerns.

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