Columbia Credit Union E Walnut St, Columbia, Missouri

Columbia Credit Union Reviews

3.7 stars based on 26 reviews

Featured Comments:

• M

  Maria Cole

  5.0

  Great customer service. It feels just like banking in a small town - friendly greetings, smiles, and every body knows your name.

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  Response from the owner

  Thank you for the wonderful review...we love our members!

• z

  zagomyego

  1.0

  Closed my account after 15 years. The current branch manager Jen would not waive the $5.00 fee. Even after weeks of debit cards not working en masse and overdraft fees being charged. Since it was their VISA cardholder vendor’s problem and not theirs; I still owed them $5.00 as they refused to take any responsibility. I assume I am at fault since I’m dumb enough to still choose to bank with them despite red flags . Deposits into wrong accounts, but she still asked why I’m closing my account. I instead withdrew it all in cash which she also did not think would be a good option. Lastly, Jen did not even tell me she was the branch manager or that she was sorry for all the hassle (ever) until I asked who the branch manager is nowadays (thinking they may actually provide me with some relief by just sending me on my way after 15 years). Wrong again. Since this is the only bank I have ever belonged to my entire life (27). I thought maybe just maybe they would be able to help me. This is all after Jen commented how old my account was. This is the most unhelpful service I have ever seen ESPECIALLY as someone who also works in banking. I never thought I’d have to leave my hometown credit union. she couldn’t even pretend to know why someone would want a functioning debit card, or have the correct account debited or credited. Columbia Credit Union is a complete joke now.

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  Response from the owner

  Thank you for taking the time to write this review and let us know how you feel. Progress can't be made when we are unware of issues. I'm sorry we don't close accounts in the drive up and Jen did attempt to speak with you to find out more information/save the account relationship. To which she was told that you didn't have time. I know the RANDOM denials from VISA has been frustrating but, as we communicated, it is out of our control. We understand and also depend on our debit cards daily so that's why we have been pushing them to resolve it as quickly as possible. I would love the opportunity to discuss this further with you when you have the time. Please let me know if that would be acceptable and we can reach out to you further.

• C

  Corey W.

  1.0

  Unresponsive customer service. Consistent problems getting basic things to work (like our debit card.)

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