Commerce Bank Big Bend Blvd, Webster Groves, Missouri

Commerce Bank Reviews

3.3 stars based on 14 reviews

Featured Comments:

• J

  John Ryan

  5.0

  My family and I have had great customer service here for decades now.

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  Response from the owner

  Amazing! We love your positive feedback John. Thank you for the review.

• K

  Krista Sullivan

  1.0

  I closed my account with them a few years ago (I went in the the branch and sat with the branch manager) after being unhappy with the bank. I received a letter from debt collector say I owe almost $500 to commerce bank because of a negative balance I left on the account. I told them I no longer have that account and closed back in 2019. I call the Webster groves location and they said they have no record of me closing the account and said I would have to have them a subpoena if I wanted to get proof from them I went into the branch. I’m beyond disgusted with their antics. They allowed my account to be open, after I specifically went into the branch to close it, to gain overdraft fees on an account that shouldn’t have been able to process anything transactions because of the closing. The new branch manager had no desire to help and told me her manager couldn’t help me either.

• M

  Merritt McCarthy

  1.0

  There really should be a way to let people waiting in drive thru know there will be a 25 minute wait. Insanely long wait times here.

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  Response from the owner

  Thank you for your feedback, Merritt. We are sorry to hear about your experience. If you would like to speak with someone about this, please call us at 855-659-1656 or email us at [email protected]. Thank you.

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