CommonBond Broadway New York, New York

CommonBond Reviews

3.3 stars based on 11 reviews

Featured Comments:

• H

  Hui-Kee Wong

  5.0

  worked for me, online interface is sufficient to setup or cancel auto-debit, as well as payoff can all be done online. decent rate and good online tools.

• G

  Gabrielle Michel

  1.0

  Customer service is non-existent past a 5 minute phone call. I was promised numerous follow-ups either through email or phone call that were never followed through on. When I followed up myself, I had re-explain my situation to a new person every time. The only people you can speak to are customer service representatives and they have no ability to communicate with other departments, so if you find yourself in any situation that's even remotely nuanced you're out of luck. This company's internal processes have so many layers of bureaucracy that even basic accommodations or empathy are impossible. It's no better than talking to an automated machine.

• A

  Armando Jauregui

  1.0

  I had asked the representative on the phone what it would take to change my payment date for my student loans. She told me that the only way to change it would be to put my loan in forbearance and then change the date. I told her explicitly NOT to do anything with the account and she went and put in a request for forbearance which got approved. I didn’t know about this but by the time I did it was too late to change anything without getting a late payment. That interest capitalized and now my monthly minimum is higher. This institution’s phone reps are terrible.

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