CommonWealth Credit Union William R Latham Senior Dr, Bourbonnais, Illinois

CommonWealth Credit Union Reviews

4.4 stars based on 16 reviews

Featured Comments:

• K

  Kristy Nichols

  5.0

  We have banked at Commonwealth for several years. We have applied for different loans, including personal, vehicles and our Mortgage loan. All of our loans are there. Our most recent loan was applying for a used vehicle loan. The online application process was vey quick and user friendly. We applied on a Thursday evening, we made sure to include all of the necessary documentation to speed the process along. It paid off and the loan was approved the next day. We closed on our loan that afternoon, it took under 10 minutes to sign everything there, and we picked our vehicle up that evening. Commonwealth is amazing and we would highly recommend them for anyone and everyone.

• H

  Henry Griffith

  2.0

  Very annoyed with CCU. I have 2 mortgages through them due to their local market & interest rates. The lender was decent to work with, but everything else has been a major failure. Their online banking is Sub-par from any other financial institute I've used. 1. Nowhere on the website or app can you get your account number. You must have a checkbook, or the original paperwork. (Good luck setting up any online payments without that account number) 2. You cannot make mortgage payments from outside accounts. I wanted to pay my CCU mortgage from my other bank. Nope, now allowed. They told me I can only make the payment as a transfer from my CCU checking/savings account to my mortgage. 3. Fine, So I setup automatic payments from my savings to my mortgage. Cust rep screwed it up, and my payments didnt go through at first. Causing payment failures. Had to get that resolved. 4. Transaction history on my mortgage page is BLANK... Even though I've been paying it on time for months. Shows no history, that I've been paying anything. 5. Called into customer service 5 times in a row, and the automated teller hangs up on my after being on hold for 5 minutes. Every-Single-Time. I would 100% recommend to everyone, TAKE YOUR BUSINESS ELSEWHERE... They have good interest rates here, but thats the only good experience I've had. Very dissatisfied... and I cant get anyone to pickup the phone to even address these concerns.

• C

  Cathy Little

  5.0

  I've been a member of common wealth for some years now and they are outstanding with their customer service! Always going the extra mile to help their clients! As long as they are in business I will go no where else with my business.

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