Community 1st Credit Union Venture Dr, Ottumwa, Iowa

Community 1st Credit Union Reviews

3.5 stars based on 10 reviews

Featured Comments:

• G

  Gabriela Thordarson

  5.0

  Manager from this bank by Walmart always is helpful always it's Avalible to work hard and runs this Lyndsy I wish there was more help so that we can call and support us by phone when the location is open I

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  Response from the owner

  Hi Gabriela - thank you so much for the feedback. All of our calls are all routed to our call center, so our branch staff can focus on helping our members that are in the branch needing assistance. I am very sorry you felt they were ignoring the phones. We would love to discuss this further with you over the phone if you would be able to so we can ensure we are efficiently and effectively assisting all members at the time they need help. Thank you again for the feedback, please give us a call at 1.866.360.5370 to discuss this further. Thank you for your membership, Gabriela. -Lindsey

• L

  Liona Esah

  1.0

  No customer service to help. We were out of town and needed assistance to up our withdrawal limit due to an emergency and the number behind would not complete our requests and no available reps on chat through the member site. Even the only branch open would connect us straight to an automated line when we called.. I really feel sorry for the customers that decides to go out of state for a family vacation.. When you really need assistance Community 1st Credit Union will completely ignore the customers. They send you through to the automated line which will send you straight to a dead end. I am completely disappointed.

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  Response from the owner

  Hi Liona - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Venture-Walmart branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• B

  Brandy Cormeny

  1.0

  A couple locations employees are not very nice!.. one branch made a BIG mistake on my account and i had to call them out on it.. you would of thought them making a big mistake ... they would have apologized for it they did not!.. They ignored the email I reached them by live chat and they said they would update me when they got my account fixed!.. they did not!..This is about the 3rd time I have had problems at this location. It really shows that they dont really care about the people that bank with them.. The Centerville and Albia branch are so nice..

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  Response from the owner

  Hi Brandy - Thank you so much for the feedback. We are very sorry to hear you had a negative experience with a few of our branches. We would love to explore this a little further with you if you wouldn't mind calling us at 1.866.360.5370 to ensure we are offering nothing but the best experience for all our members. Please ask to speak with the manager. Thank you again for your feedback and for allowing us the opportunity to continue to do better. -Jessica

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