Community 1st Credit Union A Ave W Oskaloosa, Iowa

Community 1st Credit Union Reviews

3.7 stars based on 12 reviews

Featured Comments:

• W

  William Whitten

  5.0

  Mindy Griffin is my personal banker but, everyone is fantastic there and more than willing to assist you with whatever financial wise.

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  Response from the owner

  Hi William - Thank you for taking the time to leave us this wonderful review! We are so glad to hear you have had a wonderful experience working with our Oskaloosa staff. Thank you for your membership at C1st! - Jessica

• S

  Skyler

  2.0

  Hello, I went to deposit/cash a check for $3500 in this branch from a reputable source (Carmax) from bank (Wells Fargo) and was told the amount/check type needed to be put on hold for roughly a week (minus the measly $200 you give the day after the deposit). Okay. fine. You have policies in place to “protect me and you”. Last time I checked it is MY MONEY. Flash back to 3 months ago and this same branch was able to deposit/cash a $5000 two party check for me with no questions asked. Who’s making the rules here? Apparently they change as frequently as your employees. I had two accounts (personal and business) and have been a customer for 5 or more years. I’m very disappointed in the fact that an exception couldn’t have been made in this case. I asked to speak with the branch manager Rose but was waived over to another associate as if I wasn’t important enough. Shortly after hearing they couldn’t help me I closed one of my accounts and will soon be closing the others. I will be taking my business elsewhere. The associates were very kind helping me close my account.

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  Response from the owner

  Hello - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Oskaloosa branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• T

  Tim Collum

  2.0

  Been with them a number of years. Mainly the Grinnell branch. They can't seem to keep workers more than a day. Was almost constantly new faces every time I went in there. Unfortunately a majority of them were young ladies that seemed bored and annoyed that someone was bothering them. I moved to oskaloosa a few months ago. This branch seems a little more professional. Fingers crossed! As others have said, the customer service line is a bunch of rude people that should be working at McDonalds.

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  Response from the owner

  Hi Tim - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Grinnell branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. I will be sharing this review with our management team. Thank you again for your feedback and for allowing us the opportunity to do better. - Jessica

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