Community Bank N.A. - Corporate Headquarters Widewaters Pkwy, Syracuse, New York

Community Bank N.A. - Corporate Headquarters Reviews

1.6 stars based on 6 reviews

Featured Comments:

• B

  Brian Cohen

  1.0

  While I've been treated for terminal cancer over $10,000 was taken from my checking account at Community Bank NA. Though the fraud occurred through no action of my own, they blamed me, won’t pay more than half the money back, won’t apologize, and won’t even tell me how much was taken or how much they made right. Your money is not safe at this bank.

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  Response from the owner

  Hello Brian, we are sorry to hear about your experience at our Syracuse, NY branch. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• R

  Ryan C

  2.0

  Tech support is great with resolving issues, but the online banking experience is less than ideal. With other banks, I find that navigating the website is intuitive, with easy to follow prompts. Every time I've logged in I have experienced severe website lag, time-outs, and errors, and setting up an external account with routine payments required me to have tech support hold my hand through the whole thing. Just feels needlessly complicated and not something I've experienced with other banks and credit unions.

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  Response from the owner

  Hi Ryan, thanks for reaching out and sharing your feedback with us. Customer satisfaction is our top priority and we‘re sorry to hear about you online banking experience. We’ve passed your comments along to our senior management team for review. Please email us at [email protected] with your name, phone number and a good time to reach you at if you would like to discuss this further.

• M

  Michael B

  1.0

  Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.

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  Response from the owner

  Hi Jake, we are sorry to hear about your experience at our Syracuse branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

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