Community Mortgage Funding LLC W Temple Ave, Pomona, California

Community Mortgage Funding LLC Reviews

2.2 stars based on 12 reviews

Featured Comments:

• S

  Shawn Tenny

  5.0

  Laura and the team are FANTASTIC! Very easy to work with!

• M

  Mike McFarland

  1.0

  My CMF experience… I was referred to this company by my credit union SCEFCU. Never thought a simple pre-approval could be so painful and time consuming :-/ *6/9/2021: Contacted by CMF Sales Support rep “EM” asking if I’d like to renew my pre-approval *6/16/2021: Secured updated docs and uploaded *6/29/2021: Emailed CMF Sales Support rep “EM” asking for confirmation that all docs were submitted correctly since I have not received a response. No response received *6/30/2021: Emailed CMF Loan Officer Asst "RO" and asked for call back and status *7/2/2021: Received a call back from Loan Officer Asst “RO” and was asked, in so many words, how urgent is the need for the pre-approval. I explained I would like to submit offers and was told by “RO” that the pre-approval would be ready on Tue 7/6 *7/14/2021: No contact or updated pre-approval to date *7/14/2021: Google Review Submitted. UPDATE *7/16/2021: Pre-Approval received. Disappointed in SCEFCU for referring this lender; even more disappointed in CMF for wasting my time.

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  Response from the owner

  Thank you very much for your feedback. We sincerely apologize for the issues you experienced with our Origination Team. We pride ourselves in providing our members with exceptional customer service, and when our service falls below standards, we take it very seriously. We have looked into this issue to see what improvements can be made and are working to enhance our processes, so that we can provide our members with the best home financing experiences possible. We would be happy to speak with you further about the specific issues you encountered. Please contact us at [email protected].

• J

  Jessica Vardigan

  1.0

  This is the worst experience I’ve ever had with a company. My story is too long to list but let’s just say they won’t take my payments and I’ve received multiple empty promises regarding forbearance and the assistance programs they offer. I cannot even begin to express my loathing for this mortgage lender. I can’t wait to switch. Seriously f the whole place. Set the whole place on fire.

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  Response from the owner

  Hi Jessica. Thank you very much for your feedback. We sincerely apologize for the issues you experienced with our Servicing Department. We pride ourselves in providing our members with exceptional customer service, and when our service falls below standards, we take it very seriously. As a result, we have improved our technologies to increase efficiency, so we can provide our members with the best mortgage servicing experience possible. If you require additional assistance or would like to speak with us further, please contact Stephen Gilson – AVP – Loan Servicing at 877-915-3030 ext.2627.

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