CommunityAmerica Credit Union N Oak Trfy, Kansas City, Missouri

CommunityAmerica Credit Union Reviews

4.2 stars based on 23 reviews

Featured Comments:

• V

  Vicki Strange

  5.0

  This credit union has never done me wrong. I've been with them for about 23 years. Great people. Great service.

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  Response from the owner

  Thank you so much for the 5 stars and for being a great member for all of these years, Vicki! We appreciate you more than you know!

• M

  MJ Miller

  1.0

  this bank is horrible i waited over an hour to receive an IMMEDIATE deposit through cash app and then i waited over an hour for a check to deposit. this bank is awful and i do not recommend it. this is NOT the first time this has happened

• P

  Paula Flavin

  1.0

  DO NOT TRUST THE EMPLOYEES KNOW WHAT THEY ARE DOING? #communityamericacreditunion Everyone needs to protect their family from Community America Credit Union! Do not trust that you are filling out the correct paperwork for what you are needing to have done. Make sure that you get as many employees as possible at the bank to review before you leave. My dad and I were there for 4 hours trying to get this taken care of, and then to find out that she didn't know what she was doing and what paperwork needed to be filled out. When my dad knew he wasn't going to be here much longer, we went to the N Oak and 152 branch to have Power of Attorney and ADD ME AS JOINT ON HIS ACCOUNTS, not just as POA. He did not want anything to go through Probate, he didn't want me and my sister to have to go this. After alerting them that my dad passed away and taking them a copy of the Death Certificate, paying for the funeral from his account, making deposits for items sold from his house, multiple transactions, they are now telling me today that they cannot give me any information on the accounts. I cannot make any deposits or any additional transactions. Athena did not do all the paperwork when we were there on July 3rd, therefore, I have to go through Probate. When I brought in the Death Certificate, no one gave me any of this information. The manager just kept telling me today that she can't do anything about it, she wasn't here when my dad made these requests. Everyone needs to be held accountable for their actions and Managers need to make sure that their employees are trained. How can we trust a bank that had told me that me and my dad filled out all the necessary paperwork and there are no worries, and now to find out that Athena and the other person, who gave me a Debit Card after my dad passed away, knew what they were doing? We cannot trust that they know what they are doing. Please beware!

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  Response from the owner

  Hi Paula. Member experience is our top priority and this is certainly not the experience we'd like you to have. Laura Jones, Regional Market Director, left you a voicemail this morning at the number we have on file to learn more and resolve the situation. If you could please give her a call back, that would be greatly appreciated. If you need to be contacted via another method, please email us at [email protected]. Again, we sincerely apologize for any inconvenience, frustration, or miscommunication. Thank you.

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