Connex Credit Union Dixwell Ave, Hamden, Connecticut

Connex Credit Union Reviews

2.9 stars based on 12 reviews

Featured Comments:

• P

  Priscilla Gallagher

  5.0

  I have been a member for more than 10 years. Their customer service is excellent. I have been a customer at various banks for over 50 years. None of them can compare to the service I receive from Connex. I never have any surprise fees for cashing a check, service fees for not maintaining a certain balance, etc. It is all free. I was paid back some money from a friend with their bank check. Took it to their branch, and they told me I had to pay a $7.00 processing fee since I did not have an account. No exceptions. Pointed out to the teller it was their check, written by their account holder, they should honor it. They said no, we don't do that.

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  Response from the owner

  Hi Priscilla! We appreciate you taking the time to share your feedback with us on how we're doing. We're glad that we are meeting your expectations! Thank you for being a member with us!

• R

  Rachel Massaro

  3.0

  Great to bank with…been there forever but it seems the new tellers are extremely slow and confused as to what they’re doing…I’ve never waited so long for a transaction in this place until their new tellers came!

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  Response from the owner

  Hi Rachel, thank you for taking the time to leave us your feedback. We're sorry to hear about this inconvenience as we strive to make our members' experience as seamless as possible. We appreciate you being a member.

• K

  Kurtis Kearney

  1.0

  At this location there meeting is more important than the customer the tellers didnt know how to print a replacement atm card and they called the people who knew but they wouldn't come out the meeting or answer them in the phone you can see them through the window one lady looked back I guess she saw I was black she thought it wasn't important or answer the phone so much for customer service.

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  Response from the owner

  Hi Kurtis, we're sorry to hear about this inconvenience. We want to make our members' experience as seamless as possible, and will pass this feedback on to the branch manager. Connex respects each of our members, and we appreciate you banking with us.

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