Connex Credit Union Whitney Ave, New Haven, Connecticut

Connex Credit Union Reviews

4.2 stars based on 13 reviews

Featured Comments:

• A

  Angela Serrano

  5.0

  Wonderful customer service,They pay attention to details,they discuss new promotions and loans in favor of your individual needs.

• V

  Veronica

  1.0

  Mandy sometimes comes off as really sarcastic. She talks to me like I'm stupid when I'm just trying to get a better understanding of something. The condescending tone she has is so degrading. I had my problems fixed anyway, but I left upset because the service was so bad. She may have been having a bad day she had no makeup on and seemed irritated (she usually looks more presentable) but that doesn't make it okay to get upset with me

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  Response from the owner

  Hi Veronica, we appreciate you taking the time to provide us with your feedback. While we do strive to give all of our members a great experience we are sorry to hear that you had an unpleasant experience.

• L

  Leigh Hill

  1.0

  Lots of ineptitude & attitude. Horrendous teller service (with one exception, manager seemed troubled abt my experience, was nice). Having been relegated to only doing business at drive up as of 3 weeks ago due to covid (?) the average transaction time is 15+ minutes. Just for a withdrawal. I've cleaned my entire vehicle while waiting in line. Only open 7 hours some days, they still work at the speed of molasses in January. I moved here recently, this is a co-op w my credit union. I need to open an account in CT. It won't be at Connex, that's for sure.

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  Response from the owner

  Hi Leigh, thank you for letting us know about your experience. With the onset of the pandemic last year, we did institute some temporary changes to promote safety and social distancing; one being that shared branching members will have to use the drive-up for services. Unfortunately drive-up times do take longer if members don't have deposit or withdrawal slips filled out when they reach the teller; we are encouraging members to fill them out ahead of time to lessen wait times. We also have live interactive tellers available from 7am - 7pm at our ATM machines (except New Haven) who can help you with most transactions you'd conduct inside a branch. This is great for those who need early morning or late hours before the branch is open or after it's closed. We hope this information clears up any misunderstandings. Again, we appreciate your feedback!

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