Consumer Financial Services US Port Richey, Florida

Consumer Financial Services Reviews

4.4 stars based on 126 reviews

Featured Comments:

• r

  ronald borgion

  5.0

  Always a pleasure to deal with them, been in their office when its busy and im always amazed how even when treated extremely rude, they still try to solve the problem with respect and dignity AND STYLE! what they did and do for others is nothing short of magical. just watch out for the parking lot many jerks drive there always

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  Response from the owner

  Thank you

• A

  Amie S

  1.0

  By far, the WORST finance company out there when trying to pay off a vehicle! Never again will I use Consumer Financial Services for financing a vehicle. Horrible communication skills, horrible customer service, horrible attitude, horrible manners.... The list continues. I DO NOT RECOMMEND THIS FINANCE COMPANY. So here's the story behind my review: I was selling my 2013 Ford Escape and they made that extraordinarily difficult to do because they "don't do pay off letters" for the purchasing company to be able to provide the needed funds. Mary-Whatever her name was YELLED.... LITERALLY YELLED at Aaron (We Buy Any Car) who was just simply doing his job and trying to get my account information for the paperwork and sale of my Ford. I am 36wks pregnant and I had to sit and wait for an hour and a half for freaken CFS to give We Buy Any Car my account\loan information. All of the unnecessary chaos that Mary-Whatever was causing ended up causing me to have back spasms and contractions! WORST SERVICE EVER!!!!!

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  Response from the owner

  I was so embarrassed by this review that I personally called Amie to apologize for how she was treated by my employee last week. In addition to that, I also wanted to put it in writing for all my employees and the general public to see. I, as an owner and branch manager of Consumer Financial Services can only only apologize and say that this is Not how we do business and that you should Not have been treated that way by one of my employees. I cannot offer a good reason why my employee refused you a pay off letter, we send them all the time and I know, or at least I thought, that I had made it clear to all my employees, that we will do anything within reason to accommodate a customers request. I have already had a meeting with the employee in question and have suspended her because of the way she treated you. Please know that she has worked for us for a several years and that this is the first time she has been involved in this type of negative situation with any of our customers. I am also, already planning a company meeting to cover our customer service standards and company policies to make sure that all my employees know and are committed to treating all our customers with the dignity and respect they deserve... Again, I apologize for how my employee mistreated and hope that you can forgive us.

• M

  Michael Nadolski

  5.0

  They are the bestThe best Rhonda, Jay, Jim And all the rest are all great very friendly.And work with you I love all of the staff. They have helped us in many ways over the years. THANK YOU VERY MUCH

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  Response from the owner

  Thank you for the kind words Mike. We Love you too !

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