Consumers Credit Union N Lewis Ave, Waukegan, Illinois

Consumers Credit Union Reviews

2.9 stars based on 20 reviews

Featured Comments:

• B

  Bradley Bonato

  5.0

  We were there to Close on our Approved Personal Loan, New VISA Card, and opens Checking $ Savings account: Banker Maria Martinez was Thorough, Knowledgeable, Professional, and Friendly, they Demonstrate WHY they Earned our banking business!!! 😁👍😷

• W

  W S

  2.0

  Unbelievably difficult to speak to customer support. I'm done with this bank, through the app my balances jump around and don't even make sense transactions history gets juggled around, pending credits appear then disappear and worst of all the bank is more interested in backing the merchant rather their own customer. Goodbye ccu see you hell

• B

  Brent Kuffell

  1.0

  Been banking here for over 10 years, somebody fraudulently used my debit card number to make several hundred dollars in purchases through my account. I contact Consumers for assistance, being they could very easily see these did not follow my purchase or spending patters and had all been made in a 5 day period. They proceeded to charge me 6 different overdraft fees without ever contacting me regarding how strange this was that my account was being overdraft. Then when I contacted them to dispute said charges I was advised they wouldn't help me and that I needed to contact the businesses where the purchases were made myself to dispute the charges; which if you've never done before is extremely challenging as the businesses don't want to refund you the money. They also ask for purchase numbers or order numbers that a person who didn't make the charges could possibly even have. The only refund I was able to get so far was from Netflix which was the only company that seemed to care, even when Consumers didn't. Forgot to add i was on hold with consumers as their online chat employees couldn't assist, they didn't tell me what button i needed to press when i called their automated system either so i was guessing as none had an option to report fraud. The employee also had major attitude when i asked her how i go about getting the overdraft fees removed after i call all the businesses to get refunds, she rudely just repeated that i needed to call the businesses myself first to seek a resolution and then i could call them back later. Consumers you should probably review this call, as she needs more training. Furthermore if you don't have a big enough fraud department to handle you're clients needs, just let me know and ill be leaving your institution and going to a bank that cares and has enough money to handle 10 fraud transactions.

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