CorTrust Bank Babcock Blvd, Delano, Minnesota

CorTrust Bank Reviews

3.0 stars based on 15 reviews

Featured Comments:

• B

  Brad Erickson

  5.0

  Their customer friendly approach makes it all work. Quite the contrast to other banks

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  Response from the owner

  Thank you for leaving us a review Brad. We appreciate your support and are so happy to hear you have enjoyed your experience at CorTrust Bank in Delano!

• J

  Justice Whitelaw

  1.0

  Refused to give me change because of a "policy change"

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  Response from the owner

  Thank you for taking the time to leave us a review Justice. We are truly sorry we did not meet your expectations. We'd like to learn more about what happened. Please give our Delano Branch Manager a call at (763) 972-2935 so we can further investigate your feedback.

• J

  JENofMN

  1.0

  I was a customer of State Bank of Delano for years, and was pretty happy. But now that they are CorTrust, I have some SERIOUS security concerns. A month or so ago, I had called several times to discuss my account, and never once on any of those calls did anyone verify that I was the actual account holder. No date of birth. No last 4 digits of the social security number. They didn't even ask me for the actual account number!! I just had to give my name and I was able to discuss specifics of my account, and even add a beneficiary. That is really scary to me. And what is even more upsetting is, that when I wanted documentation of the beneficiary being added to my account, the document I was mailed was not sent via certified mail. It had EVERYTHING on it: My full name and address, my full social security number and date of birth, my phone number, my email address, my full driver license number...it even had my signature!....It had everything anyone could possibly need to steal my identity. Needless to say, I'm super thankful and LUCKY that this document was delivered to me, and not lost, or sent to someone else in error. But I'm also super unhappy and scared at how lax this bank is with people's information. I'm seriously considering switching banks.

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  Response from the owner

  We are sorry to hear about your recent experiences at the Delano branch. We take the security of our customers very seriously and would like to make this right. We invite you to contact our Delano branch at (763) 972-2935 to discuss your specific experience.

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