CPM Federal Credit Union - North Charleston E Montague Ave, North Charleston, South Carolina

CPM Federal Credit Union - North Charleston Reviews

3.7 stars based on 8 reviews

Featured Comments:

• L

  Logan McElroy

  5.0

  Katie was such a delight to work with. She went above and beyond for us. If I could leave 10 stars I would.

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  Response from the owner

  Thank you so much! We are sharing this with Katie and the management team now. Have a wonderful week!

• B

  Brandon Alan

  3.0

  Debit card gets shut off on a Friday, no warning or call..... get to the branch first thing Saturday just to be told to come back Monday since branch is closed on the inside. Go back Monday and they're closed for a holiday. I need a way to access my money without having to wait 3 days. Now my auto draft payments are all late. I've asked to remove the spending warnings prior to this happening since it's not the first time.

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  Response from the owner

  Hello, were you able to get the assistance you needed? Please reach out to us at 800-255-1513 and we'd be happy to assist you. Thank you!

• S

  Sam Ross

  1.0

  I made a payment on my credit card at the Virginia Avenue branch, which got applied to the wrong card (for the 2nd time in 6 months-even though I paid with the Visa payment stub I receive in the mail-not sure how in the world that happens), spent 2 days tracking that payment down, then had to cancel that card because a new card they sent me (old one about to expire) took over 3 weeks to get here and by then I had cancelled and ordered a new card, and paid $35 to have it shipped quickly..didn't receive it..I was lied to when I called when it didn't arrive and was told it had shipped..when I still didn't receive it, called AGAIN and was told not only was I charged $35 but it was not rushed...i asked if they could just activate the new card and give me the info so I could fix all of the accounts tied to the card that were cancelling service..they refused! Stay away from this nightmare of an organization. Would like to amend the above..Tim Ingerson contacted me immediately and offered not only an apology for a mistake made locally, but also did all he could to help me solve the actual credit card issue. I would like apologize to local CPM personal, my frustration was not with you. Thanks Tim!

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  Response from the owner

  Good afternoon. Thank you so much for your review. The fee will be refunded and your branch manager will be reaching out to you speak directly. Please let us know if you have any further concerns. Thank you for your membership!

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