cPort Credit Union Western Ave, Augusta, Maine

cPort Credit Union Reviews

3.6 stars based on 20 reviews

Featured Comments:

• A

  April Austin

  5.0

  Very helpful credit union with caring, kind, friendly tellers & staff that are always willing to lend a helping hand to their members!!

• M

  Macklyn Nason

  1.0

  Well, where to start.. I contacted a loan officer back in October, had taken all the steps to get a loan refinanced… they pulled my credit gave me a lower rate then I am paying.. great! They requested a 10 day pay off sent that great… did not hear from anyone, emailed, called.. nothing .. so I email the website about my experience thus far.. within a month of that a different loan officer gets a hold of me, I explain the previous situation and what I am trying to do… again they need to pull my credit and another 10 day pay off.. at this point I’m extremely frustrated, two credit pulls and they come back with a higher amount then I am already paying.. ah no.. 6 months ago it was less and would have taken that if the loan officer actually followed through.. if I could Of I wouldn’t even give this place a star.. sad to say because they are my bank.. not happy or impressed… get your stuff together CPort..

  ---

  Response from the owner

  Macklyn, I'm Michelle, the branch manager at the Augusta cPort location. You are a valued member of our branch, and we take your review very seriously. I joined a group internally for a meeting to discuss your complaint and understand what happened. As a result, we've implemented some changes to improve our process and communication. We're sorry we didn't meet your expectations, and we appreciate your feedback. Please ask for me the next time you are in the branch or call (207) 623-1001 at your convenience. I'm eager to connect with you to formally acknowledge your experience and make sure future interactions with cPort are the best they can be.

• B

  Brook Begin

  1.0

  I would literally give them negative 10 stars if I was able. Constantly pulling fees from accounts they shouldn’t be pulled from. 90$ a month worth for multiple months. Then spoken to like you’re a lesser human being because your account is overdrawn because of fees that don’t apply to said account we’re pulled. They literally rob you to bank with them and force you to stay. Absolute trash.

More reviews (17)