Credit Human | Vance Jackson Branch I San Antonio, Texas

Credit Human | Vance Jackson Branch Reviews

2.6 stars based on 40 reviews

Featured Comments:

• L

  Liz Alvarado

  5.0

  Mom had some business to do here today. She had several transactions to complete. Stefano and Ashley were of tremendous help. Both were knowledgeable, calm, and polite which adds up to helpful. Thanks for everything!!

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  Response from the owner

  Liz, thank you so much for sharing the positive experience that you and your mother had at our Vance Jackson location. We thank you for your membership and look forward to assisting you with your future financial needs. Have a great day-Beth

• R

  Robert Diaz

  1.0

  Just went thru the drive thru lanes at 4:10 pm to make a deposit. Two lanes were open with 4 cars ahead in each lane. Took me 40 minutes to reach the teller and another 10 minutes for the teller to do a simple cash deposit transaction. People behind me started honking and others left frustrated. What is going on with the tellers! Don’t you all consider customers having to sit in their vehicles in 98 degree heat and not to mention the wasting of $+4.00 gas!!!! …….Frustrated Customer

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  Response from the owner

  Robert, we appreciate you taking the time to provide your feedback and will share this information with our team. This is not the service we strive for and would like to learn ways we can improve. We would like to speak with you further regarding your experience. At your convenience, please email your contact information to [email protected] and we will contact you directly. -Martha

• J

  Jose Rene Trevino

  1.0

  Been a member since 1996. I used to appreciate their services. Now I have constant issues logging in, making online payments and general access to my own money. If I want to purchase anything over $1000, like plane tickets or a computer or a holiday shopping trip, I have to call them and spend a minimum of 20 minutes waiting or answering questions. Then the authorization to spend more that is only for 24 hours. Forget about talking to a person in a branch, if you get a check over $3k don't try to mobile deposits, it won't work. This is an institution to use if you don't really need to spend your money. Also The new name Credit Human seems like they consulted an AI name generator. It's laughable. Please go back to being a useful service

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  Response from the owner

  Jose, your feedback is important to us and it has been shared with our team. Please accept our apologies for the longer than usual hold times you experienced. At your convenience, please send your contact information to [email protected], as we would like to speak to you further regarding your card and deposit limits. Additionally, we would like to assist you with your log in credentials for online banking. -Amanda

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