Credit Union of America 10th St, Great Bend, Kansas

Credit Union of America Reviews

3.3 stars based on 12 reviews

Featured Comments:

• Z

  Zachary Chism

  5.0

  Been at this bank since I was 14 now 25 haven't had a single issue. They have always been Abel to address any concerns I've had Btw drive thu opens at 730 am lobby at 9 mon-fri

• B

  Bertha williams

  1.0

  My husband had an account with them since he was in high school. We moved back here from my hometown in Alaska, we had no problem getting our account set up. We had a problem with a voided check. My husband called and talked to the wichita branch about how to fix it. They told us to go to great bend branch and close out our account and open another to resolve our situation. One of the workers in the great bend branch was telling me after closing our account we couldn't reopen another one. I did not even give this woman my information and she already knew what I was there for and denied me doing what the branch in wichita said to do. I felt like she had a personal problem with me. Mind you I'm not from great bend, my husband is. She just seemed bitter towards me for some odd reason. I don't recommend going through them, usually credit unions are there to help people not treat them horribly and deny them being a member. I have never met a bank or credit union that would deny people coming to them to open an account or resolve an issue with their bank account. Most of the workers were wonderful and nice. It's sad this one lady had to be ugly and rude.

• R

  Raechel Manley

  1.0

  Wish I could give zero stars. Customer service has gone into the toilet. Letting go of qualified people in branch locations to then understaff the Wichita area was the worst move this bank could have made. Great rates do NOT cover the complete lack of customer service. HOURS on hold....this is not an exaggeration...HOURS! To then get someone who cannot answer your questions and be sent to a voicemail that never gets returned. I have bank with them for almost 30 years. Bought and sold cars, houses, my children banked with them. I will be paying off all debts and leaving this bank for an actual bank that has quality customer service and want to be your financial guides.

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