Credit Union of Colorado, Greeley 11th Ave, Greeley, Colorado

Credit Union of Colorado, Greeley Reviews

3.2 stars based on 22 reviews

Featured Comments:

• M

  Mike Deusa

  5.0

  I have been a member sense 1995. In that time this business have grown and have helped many of my friends grow with them and I have seen how this company truly cares about the people who do business with them become more than as business but are more as a family. The murder made everyone so much more the business and clients but friends and family because of the friendships there. A wonderful place to do business

• M

  M R

  1.0

  If you have to make an appointment just to get in the lobby, there's something fundamentally wrong. Why can't they keep/find help? It starts at the top, I would guess. Regardless, it's inconvenient and needs to be addressed

  ---

  Response from the owner

  We're sorry to hear about your experience. Our lobby at this location is currently open from 9am - 5:30pm M-F and 9am - 1pm on Sat. Please visit https://www.cuofco.org/locations/greeley for drive-thru hours. Access to Digital Banking is available 24/7 online or through our app as well. Please don't hesitate to call us if there is a specific issue you would like to discuss.

• J

  Jaime Rivera

  1.0

  I’ve been banking here for 23 years. For about 20-21 years it was great! I recommended you to everyone I knew and bragged about how awesome my credit union was. I took my mortgage business from Wells Fargo to you because I banked with you forever. The customer service was less than average and during our most recent experience was awful. The loan processor wasn’t informative and the person we signed documents with today didn’t really know what she was doing, but did it with confidence. We signed a document indicating if you missed anything we’d go back and sign within 30 days and of course due to the lack of training we had to go back. Then the condescending girl who called to tell us to go back and sign the document YOU told us not to sign even after I asked. You didn’t even apologize and said “well you signed a form saying you’d sign what we needed within 30 days!” We signed the form, but the lack of customer service and knowledge is astounding. The banker today was like a Child playing dress up that could not answer anything. You have become too corporate and this was such a great business. I’m so disappointed in you and one day we will take our business somewhere else, but since you do not care about customer experience it will not matter.

  ---

  Response from the owner

  Hello Jaimie, we are very sorry to hear about your experience. Our motto is 'Here to help', and that is what we intend to do with every member. Please don't hesitate to call us at 800-444-4816 and ask to speak with our lending director. We'd like to learn more about your concerns so that we can make any corrections necessary.

More reviews (19)