Credit Union of Southern California Newport Blvd, Costa Mesa, California

Credit Union of Southern California Reviews

4.5 stars based on 6 reviews

Featured Comments:

• L

  Lynzie Gutierrez

  5.0

  I absolutely love this location. I was greeted and helped right away, and the process was quick and efficient. The people were very welcoming and professional. They offer coffee/tea/hot chocolate in the waiting area. I was helped by Joseph Rivera and he was wonderful. He was friendly and set up my account with ease. I cannot say enough good things about this place. Great atmosphere.

• M

  Miguel Bono

  1.0

  DO NOT ATTEMPT TO BORROW ANY AMOUNT OF MONEY FROM THIS CREDIT UNION. Edit: I wanted to add they added an addionational monthly charge without my permission for loan protection. Now I have to write a letter asking them to cancel it. I wish I could give 0 stars. I went to this branch for a small auto loan. The people at the branch were overall very nice and normal. But the loan department that I was sent to was literally a nightmare. They didn’t return my calls for an entire week. I will never, ever, bank or borrow money from these people ever again. I am actively discouraging people I know from doing any kind of business here. I was point blank lied to regarding the auto insurance minimum requirement, and now I’m on the hook to pay to increase it. Do NOT risk doing business here. There are other credit unions.

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  Response from the owner

  Thank you for your feedback, Miguel Bono. We're sorry to hear about your recent experience in trying to acquire an auto loan. We strive to deliver exceptional experiences to our Members and it seems we have missed the mark. However, our management team would love to opportunity to make it right and address your concerns. If you're interested in speaking with someone from our team, please email [email protected] with your contact information. Thank you!

• O

  Omar Rosales

  1.0

  I wrote a review in Yelp as well. I took scene shots so they do not try to delete them. Over all, their lending department is not equipped to follow through (especially Melanie).

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