Credit Union of Southern California E Whittier Blvd, La Habra, California

Credit Union of Southern California Reviews

3.4 stars based on 11 reviews

Featured Comments:

• A

  Andre Delgado

  5.0

  Ms. Jeanette was so great to work with! I was a bit stressed out being out of town and away from my branch to make a payment. She informed me that this bank was Ineed a shared branching and helped me through the process of making my car note. She is so professional and polite and patient. She thanked me for my service as a soldier and held a great conversation while she was processing my payment. Great customer service and professionalism. Thanks ms. Jeanette! And thanks you CUSC! (:

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  Response from the owner

  Thank you for taking the time to leave a review, Andre. Providing our Members with an exceptional experience is a top priority and we are happy to hear we are hitting the mark. The best compliment we can receive is that our team members are exemplifying our philosophy of "people helping people" and we are glad to hear Jeanette is! Thank you again for sharing your experience.

• M

  Mikie Mikie

  1.0

  The branch manager wearing Brawny man flanel and whose name I will not mention was etremely rude. Would not acknowledge and help or allow me to make a deposit without disclosing my health disability. He still attempted to make me wear a mask despite my condition after I pointed out to him that California's mask mandate has exemptions. He didn't seem to be very informed or focused on customer satisfaction. He told me to use the outside ATM but I told him it wouldn't work for me. I asked why the drive up wasn't offered or working. He had no explaination and repeatedy refused to process my deposit. After much pleading he said he would help but that he would be informing the bank I could no longer have access to my account at this location. He made a simple 2 min transaction take much longer even after I waited in a long line. After a long week this was the last thing I wanted to deal with. It was extremely upsetting. Still feeling usettled writing this review, but hoping some good comes from my experience today. I visited Friday 1/28/22 at 3:15pm

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  Response from the owner

  Mikie, thank you for taking the time to share feedback about your recent visit. We’re sorry that your experience has been unpleasant. Our management team would like the opportunity to speak with you directly. Please contact us at 866.287.6225 and ask to speak to one of our regional branch managers.

• L

  Ladii Boss

  5.0

  Love this CU, Christi is the best, excellent customer service and very professional

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  Response from the owner

  Ladii, thanks for the review and taking the time to recognize Christy. We are lucky to have her as part of our CU SoCal family. We value your Membership and look forward to continuing to serve you!

More reviews (8)