Credit Union of Southern California S San Vicente Blvd, Los Angeles, California

Credit Union of Southern California Reviews

2.8 stars based on 8 reviews

Featured Comments:

• L

  Lordwilliem TV

  5.0

  I love Credit union of southern California the customer service is amazing and I'm proud to be a member for 12 years and counting. So much better than a bank.

  ---

  Response from the owner

  Lordwilliem, thank you for the 5-star rating! Delivering exceptional experiences to our Members is our top priority. Thank you for being a valued Member of Credit Union of Southern California--we look forward to serving you for many years to come!

• P

  Paul Oja

  1.0

  They charge you international fee of 1% for every transaction. I started to travel a lot and you will get hundreds of dollars of fees. SF Fire CU, which I was a member before moving to LA. They NEVER charged for any ATM anywhere in the world. I thought credit unions were customer oriented and not like big banks with these fees. I am going to close my account. Also, had a main branch closed for lunch. Talked to the regional manager and he was rude, impatient and said he couldn't staff his branches. Really? Who closes at lunch when everyone is trying to come and do business when working? They had a line outside the door with upset clients. Not impressed at all with this institution. These are only the bigger issues.

  ---

  Response from the owner

  Paul, thank you for taking the time to share your feedback with us. We take our Member's concerns very seriously. We apologize for any inconvenience due to the lunchtime closures--it was something we implemented temporarily. As of January, we have reinstated our normal business hours. Regarding the international ATM fees on debit transactions, these fees are passed through Visa. We're happy to discuss solutions with you in more detail though. We also want to reassure you that your voice is heard and we would like the opportunity to speak with you directly. Please feel free to reach out to me directly--my information is below. Sincerely, Heather Bray Credit Union of Southern California Member Experience Manager [email protected]

• J

  Jordan Louis

  2.0

  Poor customer service. 3 times indicated call back would happen within 48 hours and no representative ever did. First experience with credit union and likely last. Past is prologue. Also terrible banking app interface. Janky and rudimentary. Taking banking elsewhere where I am appreciated.

  ---

  Response from the owner

  Jordan, thank you for taking the time to share your concerns with us. Your feedback is valuable and we strive to consistently provide exceptional service for each of our Members. We're sorry that we have missed the mark in our follow up with you. We would also love to hear how we can make your online banking experience better. Please contact us at 866.287.6225 Monday-Friday: 9 a.m.-6 p.m. or Saturday: 9 a.m.-1 p.m. and our Member Care Center will be happy to hear your concerns and assist you in resolving any outstanding issues.

More reviews (5)