Credit Union of Texas S Hampton Rd, Dallas, Texas

Credit Union of Texas Reviews

3.9 stars based on 34 reviews

Featured Comments:

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  Trevor Jefferson

  4.0

  This review is about the corporate system. I am trying to speak with a teller. It keeps looping me back around. 1. Press to speak with teller, 2. Please enter member ID, 3. Enter pin. It doesn't recognize my old pin, because I no longer had a checking. If I did, I would have selected the debit card option. Machine then stages, pease hold while we connect your call. Then it simply repeat loops perpetually, never even putting me on hold for the representatives. The corporate office seems to be doing their best to avoid speaking to their clients.

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  ty jackson

  1.0

  This review is in relation to the customer service that was displayed at the corporate office. I spoke with Sandra, which hung up on me. They closed my debit card back in January due to fraudulent activity that had been happening over the course of 2 years. The charges were small and due to my error I didn't notice them until I seen some other items being charged. I closed the card and shredded it inside the banking center. They are now stating that I went back into the online banking and opened a card that I didn't have access to. An error occurred at the pharmacy and they charged the incorrect card, now they are holding me accountable for transactions that I reported as fraudulent in January. Since when can you go into reopen a closed debit card. I am definitely taking my business else where. I am also writing a letter to the board with my disgust with Credit union of Texas. The only reason I am giving them one star is because there is not an option for 0 stars. This is a repeated problem where these people are rude. Once of the young ladies at corporate had to go back and listen to one of the calls where the agent was horrible. I should have every right to dispute a transaction that I did not authorize regardless if they have been charging me for 2 years or 2 days. This is horrible service. I work for a credit union and if we treated people this way we would be without a job. I am currently formulating a letter to the board to make them aware of this.

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  Response from the owner

  We're sorry your experience did not meet your expectations. We have shared this review with our management team, and they will reach out to you today to resolve this issue.

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  Toshia HarrisBrooks

  5.0

  Went into open a new account and Mrs.Evelyn was so nice and helpful and very knowledgeable!

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