Credit Union of the Rockies Johnson Rd, Golden, Colorado

Credit Union of the Rockies Reviews

3.1 stars based on 61 reviews

Featured Comments:

• J

  Jazzmen Varney

  5.0

  Recently purchased a 2018 Nissan from a dealership. The finance rate they(the dealership) gave me seemed high for my credit score. I did have a little bit of negative equity from my previous car loan, which I figured was the reason for the high rate. A few months back, I had refinanced my credit card debt to a fixed rate loan with Credit Union of the Rockies, so I thought to try with my vehicle too. After registering the vehicle, I contacted my credit union. Devon in the Granby office was beyond helpful. They were able to reduce my rate by 6%, and monthly payment by $100!! I'm so happy to be saving on the car I love. Bonus points: they had Gap coverage for the loan at a much cheaper price, which makes me feel even more secure. Knowing my loan will be covered if something happens to the vehicle is priceless. The whole process with the credit union was fast and painless. They had a very short list of needed items, and once I got those to them, received the approval next day. They even made options for signing digitally! So easy. I will always come back to my favorite Credit Union.

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  Response from the owner

  Jazzman, thank you for sharing your experience! This is exactly what we're trying to do with members in the mountain communities of Colorado. Reach out if you need anything at all and thank you for your membership!

• H

  Haley Jones

  1.0

  This credit union sucks!!! Horrible hours, out of date, lacking newer technologies, and subpar customer service. Susie and Beth are unprofessional and lack customer service skills and should be fired. The accounting department is slow to respond, if they respond at all. This is the worst bank ever! Delay in processing direct deposits, don't care about loyalty or long term customers. This credit union should be ashamed of how the operate

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  Response from the owner

  UPDATE: Haley, regarding the comment on your deposit. When you were inquiring about your deposit we did not have any record of your deposit transaction. We receive direct deposit documentation through the ACH network based on the submission deadlines set by a regulating agency. Your employer submits files at 12:00pm MT with instructions not to post earlier than 3:30pm MT which is when we received the file. We post these as fast as possible, but it typically takes 30 minutes or so to work through the process. We cannot post deposits outside of what is provided in the posting instructions from your employer's financial institution. This doesn't speak to your other frustrations but felt a thorough recap was necessary and a member of our Management team is still going to reach out to see how we can make your experience banking with CU of the Rockies an exemplary one - as we still have work to do to earn your business. ORIGINAL: Haley, thank you for your review. We do appreciate your long membership with us and are working on enhancing many of the technology components that you have mentioned in your review. Member service is where we try and shine and it seems we failed to meet your expectations in that regard. We're escalating this to a member of our Management team to reach out and see if we can't help you with anything that you're specifically going through.

• S

  Solomon Perez Jr

  1.0

  6-2-33 to 6-3-22 You really need to immediately give us a temporary credit cards when you just decide to deactivate credit cards without replacement ones in hand first before doing that . how are we supposed to make payments.I Had dinner last night and couldn't pay for the bill and looked for email from Cu and nothing explaining why was my card deactivated. I had pre order of items that are sold out now was pending until this weekend losing out on my investment your costing me thousands of dollars profit with doing this and it's also the start of the weekend and I have no way of ordering online or gas ; how will cu of the rockies fix this problem expedited new cards no 10 day delay

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  Response from the owner

  Solomon, we are having a member of the management team reach out to you right away. Should you not hear anything - please email us directly at [email protected] and we will do everything to make this right. Thank you for letting us know!

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