Credit Union of the Rockies Main St, Frisco, Colorado

Credit Union of the Rockies Reviews

3.2 stars based on 39 reviews

Featured Comments:

• D

  Danny Tangelo, Ribald Reviews

  5.0

  Fast, friendly and efficient. Not sure of the clerk name, but bearded with glasses. :)

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  Response from the owner

  Danny, thank you for your review! We will share this with the team - as this is exactly what we want our in-branch experiences to be! Let us know if we can help you with anything now or in the future.

• N

  Nick Brannon

  1.0

  Worst experience I've had with any financial institution. When I first opened my account, they misplaced my insurance information and then allocated my payment to insurance they purchased on my behalf. This impacted my credit score. Recently, I've been trying to make a payment over the phone, and they cannot take payment. They calso can't even send me an email documenting that I tried to make a payment. It's ridiculous. Definitely take your business elsewhere. These guys are not worth the headache.

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  Response from the owner

  Nick, we are escalating this to a manager to look into your situation and make sure your account is exactly how you want it setup. A headache is the last thing we want, so thanks for sharing your experience so we can try and fix it!

• B

  Brittany Josie

  1.0

  I make my auto loan payment faithfully with Credit Union of the Rockies, like I did in April. I received a confirmation email that the payment was processed and I moved on with my day. Two months later, my credit score dropped significantly. When I logged in to my credit monitoring app, it told me that Credit Union of the Rockies had reported a late payment to my account. I called them in a panic, as I had not heard anything from them as to a late payment. They told me my payment had been returned, so they reported it to my credit. I then had to get proof from my main financial institution as to the validity of the charge. When I supplied Credit Union of the Rockies with said proof that they payment was made, they said they made a mistake and would take it off my credit history. At that point, the damage had already been done. Today I tried to call to make my July payment and I was told that my June payment had been "returned", like my April payment had allegedly been "returned". Now I'm spending my afternoon on the phone with my preferred bank, again tracking down the charges to prove that Credit Union of the Rockies is a disorganized and mismanaged business. Beware of this credit union. They will destroy your credit even if you do everything right, and they will try take your payment twice if you don't think twice about it.

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  Response from the owner

  Brittany, can you email us at [email protected]. We should be able to resolve this quickly for you so you don't have to spend all day on the phone trying to figure this out. Your time is valuable, if you email me at that email address we'll get right on this. Our Management team is waiting to help.

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