Credit Union West N 67th Ave, Glendale, Arizona

Credit Union West Reviews

3.2 stars based on 25 reviews

Featured Comments:

• J

  John Short

  5.0

  A very positive experience, i had to cancel one account and transfer monies to another account. Sharon was very professional and moved the monies without any problems, also deleted some other accounts that I didn't need any more.

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  Response from the owner

  Thank you, John!

• K

  Karen Dean

  2.0

  My grandmother banks here, has for years, The account is shared with my mom because my grandmother has dementia, so now my mom handles pretty much everything. Monday my mom tried cashing a home insurance check, because of a water pipe leak in the walls, which destroyed both sides the wall is connected to. And the flooring, And the bank told her they have to hold it all for 5 days. Would not even release part of the check so my mom could purchase the flooring, to have contractors replace the flooring and dry walls in the main rooms that got damaged. Plus the money to pay us for packing up the house, instead of paying packers, we did it. by 5 days count the check should be released Saturday. However this bank has absolutely no Saturday hours. I've never in my life had a bank hold an entire check for 5 days and never given partial of it, I've been given partial to take care of some things. And any bank I've banked with, including my mom, these banks have Saturday hours. This bank is about to lose a big client because of these things. They need to think about revamping things, having Saturday hours, till atleast 2pm. And always give atleast 1/4 - 1/2 of any check they receive to deposit. The teller could have atleast called the bank the check is from and verified it,, then cash 1/4-1/2 of it instead of this holding policy.My mom is going to open an account through her/our bank this week, and remove my grandmother from this bank. Good luck credit union west your check cashing policies and hours is causing you to lose a long time standing client.

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  Response from the owner

  Hi Karen, I'm so sorry for your frustration. Your feedback is very important to us and I'd like a team member to follow up with you. Please give us a call at 800.621.0287. Thank you!

• C

  Cathy Kissel

  3.0

  Every single time I call, no matter time or day, they put you on hold for 20 minutes or more. Entirely unacceptable. Aso, made an appointment with them and when I got there, they told me the person I was supposed to see was in the Surprise office. My appt. was made for the SCW office. No apology given. And now I find I cannot get any bank statements going back over one year! They will email me statements but will charge me $3 for each statement!! Hard to believe. I am thinking of taking my business elsewhere.

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  Response from the owner

  Hi Cathy, I'm so sorry for your frustration. Your feedback is very important to us and I'd like a team member to follow up with you. Please give us a call at 800.621.0287. Thank you!

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