Cyprus Credit Union 13800 S Draper, Utah

Cyprus Credit Union Reviews

2.8 stars based on 12 reviews

Featured Comments:

• M

  Michelle Lee

  5.0

  Colin is so kind and great to work with. Love this credit union. They really care about their customers. Best customer service I have had in a long long time.

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  Response from the owner

  Hi Michelle! We agree that Colin is wonderful. We care about our members so much, and we're so glad to hear that it shows!

• J

  Jessica Jiron

  3.0

  The people were super nice but I absolutely hated the virtual process that they had in place at this location.

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  Response from the owner

  Hi Jessica, we really appreciate you taking the time to give your honest opinion. We have passed your feedback along to the branch so they can improve in the near future.

• C

  Christopher Johnson

  1.0

  Probably the worst banking experience I've ever had. I purchased a Motorcyle and decided to put a chunk onto a loan to build credit. Issue after issue with these people. Their online portal for some reason can't work with T-Mobile phone numbers so I couldn't even access my account without calling in to ask for the generate pin code each time, on each device. That hid from me the fact that for the entire course of the loan they have been charging me extra for insurance (I already have insurance on it) with the promise of fixing it, but have yet to reach a resolution. Their support team has taken months to get nowhere despite my constant follow up and request to be transfered to somebody else or get in contact with a supervisor. I feel like they could not care less about me as a customer. Posting this here in the hopes that somebody out there in the universe will save themselves the hassle of ever working with Cyprus. I've used 4-5 other Banks for loans in the past and each has been a pleasure to work with. Save yourself the trouble and go to Uccu or Utah First if you want a good credit union.

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  Response from the owner

  Hello Christopher, our top priority is improving the future of our members, and we are truly sorry that we fell short of that goal during your last contact with us Your feedback means a lot to us, so would you please email us at [email protected] so we can learn more about the issue and work to find a solution? We look forward to speaking with you soon.

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