Dane County Credit Union E Washington Ave, Madison, Wisconsin

Dane County Credit Union Reviews

3.8 stars based on 8 reviews

Featured Comments:

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  Tariq Shafi

  4.0

  Very good impression every time I have dealt with them. This was not often, but they were still very nice every time. I am not a member here, but of a different credit union. In the past, when I showed up to make a transaction, they still treated me like a fellow member. I am currently leaving my former institution and need to move money (and not here at this point yet), and they are a lot closer and more convenient. They are helping me to do this, quickly and easily. Why my new one cannot do this, I am not quite sure! I am still very happy with the new financial institution so far (except for this issue). Either way, I think I will also open an account at Dane County CU and then see how things go between the 2 of them. Dane County CU has definitely earned my respect and business. 4.5 stars.

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  Response from the owner

  Tariq, thank you for sharing your experience with our credit union, the kind words mean a lot! We welcome the opportunity to serve your financial needs however possible. :)

• L

  Laura Drennan

  1.0

  Haven't had access to online banking despite going in 3 separate times to get it resolved along with multiple emails and phone calls. Double charged for creating/cashing a money order (Yes, it was fixed because I caught the problem). Don't receive my payroll until 1-4 days after it's been deposited. Only reason I haven't closed this account is because Americans may or may not get a second stimulus. You ask a simple question and instead of saying I don't know they dance around an answer that is unrelated. Very poorly managed. Im treated nice when I have money in my account and treated with short pursed responses when I don't. It's shameful. Update: After a bad review and approximately 2 years of being a customer I got online banking access. They are still God awful. I don't recommend. Also, they closed my account with money in it and I figure that as a loss because that is how grossly unprofessional they are. I recommend Chase bank. Nothing but awesome with them.

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  Response from the owner

  Laura, thanks for your feedback. We're sorry to hear about your recent experiences. One of our team members will contact you shortly.

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  Flies Herrs

  1.0

  Your teller machines are very bad. Makes things so complicated. There's always a long line at this location. You guys will lose a lot of customers if you don't go back to the traditional way of drive thru banking including me. Such a bad move by you guys. Why would you think this was a good idea???were there any studies done to see how efficient this system would be?????I would not bank here if I were looking for somewhere to bank, unless you want to wait a LONG LONGTIME IN LINE to do what you need to do at the bank.

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  Response from the owner

  Thank you for sharing your experience with us. We apologize for the frustration you experienced with the long lines and new technology and look forward resuming normal operations when we are able to.

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