Del Norte Credit Union Cerrillos Rd, Santa Fe, New Mexico

Del Norte Credit Union Reviews

3.2 stars based on 55 reviews

Featured Comments:

• J

  Jag

  5.0

  I want to thank a teller their on 3286 Cerrillos Rd branch. I think I may be wrong on her name. URSELA maybe. she had black hair, jeans black maybe blue shirt. I had green slacks a black shirt I had to get a new debit card do to a fraud charge they flagged. She handled it very quickly during my 12 noon break she was very polite and nice! This has been my bank for about a year and a half, honestly I would rather find another one but I like that they are a credit union they just need to work on what they will actually help people with, and you have to really need something to sit through their long lines sometimes.

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  Response from the owner

  Thank you for your feedback. We are sorry we are not meeting your service expectations. Please reach out to us at [email protected]. We’d like to create a better experience for you and need a little more information. We appreciate and value your membership.

• L

  Living Art

  1.0

  I finally decide to give a review to this Del Norte bank after having an account with them for 7 years. First experience: A completely different check with different account name and number was used to withdraw money from my account. It was solved and money was put back to my account. 2nd experience: went to deposit money, they count many times in their machine, money got stuck in the machine several times then those teller went backside to count the money and came out $10 short. When we count by hand it was $20 short. I told them so many times that 2 people have counted them 4-5 times it should not be short but they just did not listen and end up depositing $20 less. 3rd: Finally I decide to close the account and of course the teller doesn’t care at all to see if he/she can do something to solve this problem. The worst experience in banking business.

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  Response from the owner

  We apologize for not meeting your service expectations. We appreciate your feedback and membership. If you’d like to have a manager reach out, please contact us at [email protected].

• E

  Erin Bryant

  2.0

  Pretty bad customer service. On hold for over 30 minutes and when I leave my number for them to call back, they never do. I have 3 loans with this bank and am currently shopping them all. Being nice to your customers goes very far DNCU!

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  Response from the owner

  Erin: We apologize for not meeting your service expectations. We’ve been receiving higher than normal call volumes. Please reach out to us at [email protected] and we’ll assist. We thank you for your feedback and membership.

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