Del-One Federal Credit Union - Wilmington N King St, Wilmington, Delaware

Del-One Federal Credit Union - Wilmington Reviews

3.1 stars based on 19 reviews

Featured Comments:

• M

  Meghan Johnson

  4.0

  I wanna say a lot of improvements. My last problem was before the new system update that involved my account having problems that nobody could fix for me. But yesterday I went in and getting a new card was so easy and the staff was friendly and helpful. The clerk didn’t even have an attitude when I had to be on my phone at the window.

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  Response from the owner

  Hi Meghan. Thank you for the review! We always appreciate hearing about any experiences our members have, as we are always looking to improve. Thank you for being a member of Del-One!

• L

  Lizz

  1.0

  This location in Wilmington is not so good , customer service skills are not that good and the manager is not a help when you actually take to them. My experience here was not good at all but hopefully they get new people working in this location that actually can actually help people during this time or actually have another location in Wilmington because it is good to have a credit union.

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  Response from the owner

  Good morning Lizz. I am sorry to hear you have had bad experiences with Del-One and would love to be able to discuss this with you. Would you please send an email to [email protected] with your contact information so we can reach out? Thank you.

• A

  Anisa

  1.0

  My worst banking experience. Del-One does not know what they’re doing and they botched my auto loan. 1. My 1st loan processor was struggling to comprehend the VIN # of the car I was buying. I was on the phone repeating it slowly to her for about 15 minutes. I say "three, N as in Nancy, zero..." and she repeats "three, M as in Marlon, X as in Xerox..." Ma'am, WHAT?? She told me to email it to her instead. The email she sent me was riddled with spelling errors. I had to resubmit a loan application bc I didn’t want someone so inattentive handling my loan. 2. For my 2nd application, there were 3 different loan processors handling my paperwork for some reason and no one seemed to know what the other was doing. I had to repeat myself to each person. I was given incorrect info several times and when it came to signing the docs, they were NOT what was originally discussed with me. THREE people and it was still wrong! Good thing I noticed before signing! 3. I had to go into a branch just to open a bank account to get a loan discount which took 35 mins. I called an hour in advance to confirm the address/parking situation bc my GPS was showing 2 addresses for the location. I was on hold for 40 mins though the automated system kept saying “3 minutes.” They hung up. 4. After setting up my bank acct, the lady in the branch didn't even know I was there to also sign closing documents though I had an appt. She later apologized for the major errors in the paperwork and said she'd call me in the morning to see if they could honor the original quote I had in writing. I never got a call. When I emailed about it she said there was nothing they could do. I told her I just want the cash I brought for the loan deposit back via check or wire and she said I would have to set up another appt which is ridiculous and untrue! I called a few days later and someone mailed me the check while on the phone. Took 5 mins. There’s too many employees here that are unorganized and incompetent. I went with another bank and they handled my loan seamlessly and at a better rate. Just avoid Del-One at all costs!

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  Response from the owner

  Hi Anisa. We are sorry you have had negative experiences and would like to discuss these with you. Would you please send an email with your contact number to [email protected]? A member of management will then reach out to you directly. Thank you.

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