Denver Fire Department Federal Credit Union Lakeside Ln, Denver, Colorado

Denver Fire Department Federal Credit Union Reviews

4.0 stars based on 8 reviews

Featured Comments:

• M

  Megan Lindgren

  5.0

  Great credit union and great location for celebrations.

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  Response from the owner

  Megan – thank you for your 5-star review! We appreciate your membership and are glad that you enjoyed the Lakeview Room.

• K

  Kynesha Martinez

  3.0

  I love Denver Fire Credit union however I don't know why lately every time I call nobody ever answers the phone. It definitely bums me out, my Dad has been a loyal customer for many years as well as a firefighter and he added me on to the credit union when I was a young one at home with my parents! Love you guys just a little disappointed I can't get anyone to answer the phone.

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  Response from the owner

  Kynesha, thank you for reaching out to us and describing your frustration/disappointment. We love you and all of our members and never like to hear that we aren’t meeting your expectations or needs. We have received several member complaints regarding calls in the last month and I assure you we are spending time and resources working to overcome the issues. We made an update to the phone system last week and your communication led us to further research and we have found an additional problem with our system. We will work to fix the latest problem. In addition, we have a new team member that started last week who will be an additional team member answering incoming calls. We hope this will help us be more reactive to incoming requests. While I can’t promise that you’ll never have to be on hold for a bit, or will never have to leave a message during extremely high call periods, I can promise that we are putting time and resources towards improving answering our incoming calls. As you and all of our members know, you can reach out to me directly at any time with any concerns or compliments. Michael Kerr President/CEO

• N

  Noir

  1.0

  Lost my trust. The management and staff have no understanding or knowlege of the products they provide. And they out source their IRAs. Not good. Closed my acct. If I could give no stars I would. I have no idea what your talking about I was upset to find my IRA out sourced and I did contact you no one there seemed to care so I took my IRA and my savings elsewhere. And your answer is another reason Im glad I left.

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  Response from the owner

  Dear Member, Complaints as such posted anonymously make it difficult for us to follow-up in an attempt to cure your displeasure with our organization. We believe we know who you are and are sad that you have posted such derogatory statements without ever contacting management regarding your concerns or our CEO who openly offers his cell phone and makes himself available to discuss concerns with our member-owners. If we are correct in our assumption regarding your identity, it is important to note the majority of the concerns, lack of trust, or perceived lack of knowledge or understanding (of management and staff) concerning the products we provide stem from your requests to circumvent specific IRS Rules and Regulations regarding Individual Retirement Accounts. DFDFCU will not circumvent Rules and Regulations that govern our industry and the products we offer. Regarding the outsourcing of our IRA program, yes, we do work directly with an industry leader to provide IRA products and services to our membership. We work with this partner to ensure our membership has experts available when needed, for example, in your case. It never feels good to know a member has closed their account and we wish you would have provided us an opportunity to work with you to resolve this issue prior to anonymously stating you’ll no longer work with us.

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