DEXSTA Federal Credit Union Foulk Rd, Wilmington, Delaware

DEXSTA Federal Credit Union Reviews

3.8 stars based on 18 reviews

Featured Comments:

• J

  Jaxson McAlister

  5.0

  I'm very happy with the service I've gotten over the years from DEXSTA. The staff really does all they can to save you money. I went in looking to pay off one high interest store credit card because I heard they had better rates and they showed me that I could actually consolidate all my cards at one low rate and be debt free in just a few years. The payment was lower than all my cards combined and I got a rate much lower than the 15% - 20% I was paying already. They even showed me how much in interest I'd be saving! I never thought to consolidate but wish I did sooner!

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  Response from the owner

  Hi Jaxson, we are so happy to hear this!! We appreciate you sharing your experience and thank you for being a member!

• L

  Lois

  1.0

  Don't take a loan with this credit union! Rates might be low BUT they don't take electronic payments from other banks or credit unions and they charge you a fee to pay your loan via their website electronically if the money comes from another bank (and they don't tell you this until you are about to finalize your payment online). Had I known this information when I got my new car loan I would have never taken the loan with them. How is it Dexsta that you don't take electronic payments? You tell me you DONOT take any electronic payments from other banking institute only after the loan papers are done. This is no way to get more customers. IN RESPONSE TO YOUR REPLY: As per your customer service the only way to pay the loan for free electronically is to open a checking account with you, which is not what I wish to do! The pay your loan button on your website charges me $5.00 each time I wish to do an electronic payment from my currently checking account. I have already spent numerous hours on the phone with your customer service people trying to find out how to pay you electronically without a charge. The response was it is not possible!

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  Response from the owner

  Good morning Lois, We apologize that we did not meet your expectations in this situation and appreciate your feedback. It is comments such as yours that allow us the opportunity to better serve our members. We do offer other convenient payment methods free of charge. We would like the opportunity to assist to the best of our ability, please call us at 302-571-0522.

• M

  Mark Carter

  1.0

  You can't pay your loan online without a fee. You can't transfer money into your share account online so you can pay your loan. Everything has to be done in person or through the mail. It's 2022. This bank is a real pain don't bother with them. My first payment will be made with a refi check from another bank.

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  Response from the owner

  Good afternoon Mark, We apologize that we did not meet your expectations in this situation and appreciate your feedback. We do offer other convenient payment methods free of charge, such as an ACH transfer payment from another financial institution. We would like the opportunity to assist to the best of our ability, please give us a call at 302-571-0522.

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