Discover Financial Services Lake Cook Rd, Riverwoods, Illinois

Discover Financial Services Reviews

3.2 stars based on 63 reviews

Featured Comments:

• B

  Brooke Bauman

  5.0

  Torey from Utah on Discover’s Customer Service team was beyond helpful. Best phone customer service I’ve ever received!

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  steve Ide

  1.0

  Discover Bank is unethical, devious and a usurer. Their customer support is clueless. I have been attempting to send them a check to pay off my personal loan. On the first attempt, they did not process my check ($20,314) for over three weeks. By this time I assumed the check had been lost in the mail. Discover ,of course, continued to send me notices that a payment was overdue. I sent a second check overnight and got a receipt that showed it delivered and signed for in Naperville, IL lock box.Sixteen days later it has still not been processed. What kind of game is Discover playing? By the way, don't bother to try calling what they call "Consumer Advocate line". There is no one available to take your call EVER! I just received another notice that I am in danger of being turned over to a collection agency. KMA Discover Bank

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  H S

  1.0

  So I am loyal with Discover since 2012, I have a choice of 38 credit cards but due to excellent cash back and I made my first choice DISCOVER, 100% on time payment for 5 years straight, I choose DISCOVER with all my faith for big purchases and problem started between me and DISCOVER when I used my card to order garments from BANANA REPUBLIC past in AUG 2015, girlfriend of mine was visiting overseas and we made a purchase of $2100 (approx.) as a gift for relatives from BANANA REPUBLIC and out of three one shipment came wrong which was close to $1800.00, I simply approach BANANA REPUBLIC and after so many calls no response so I made a choice to file a dispute using DISCOVER, certainly DISCOVER open my case after 3 months back and forth, I did provided all evidence which shows merchant shipped wrong package to me and sometime in DECEMBER 2015 DISCOVER email me, they have debited that amount back to my account as per DISCOVER's perception merchant is right?, even merchant never provided any proof, so I called at DISCOVER and asked reason for all, one of the most raciest white female showed super bad attitude over the phone and said you can go ahed and fly a law suite if you want but we close this case from our side so sorry we can't help you out ? REALLY this is a reward of my loyalty when so and so merchant screws my order my finance company never stay my side , so I requested her to speak with someone from head department and i was being promised to receive a call from 72 hours, its been two months no call received ? I truly feel cheated from DISCOVER who never pay attention to their loyal customers, done with it, Happy with my AMEX at least they do take care of their customers , not just well , very well and I feel confident using AMEX for my all big purchases , because I am safe with AMEX! NEVER AGAIN, I am in process to close mine and all my family members 4 accounts with DISCOVER

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