DriveTime Used Cars S Military Hwy, Chesapeake, Virginia

DriveTime Used Cars Reviews

4.7 stars based on 525 reviews

Featured Comments:

• S

  Shawn Ruffin

  5.0

  Anthony is the best I swear, helped me get my first set of wheels and was patient. I’ll recommend this to anybody whose trying to start brand new

• A

  Alexis Conrad

  3.0

  Honestly, I never write reviews but I’ve just about had it. It’s a hit or miss with there cars. I give it three stars because the people there are great. My mom got a car from there never had any problems, I ended up getting a Kia Soul and within a month the engine was blown completely and I needed a whole new engine. I ended up going back and getting a completely different car. I got another car and within a month and two weeks I needed a new headlight harness. That cost $5,000. I don’t have money to just be throwing around like that. I honestly regret going there just because of all the stuff I went through. Not to mention I went through hell trying to get a new car going back and forth between drive time silver rock and the repair shop. Nobody wanted to fix the car and I needed a car to get around. I was so glad to get a new car and the fact that drive time put my down payment and the two Payments I made on the Kia towards a new car was great. I absolutely love the people there great customer service and really respectful and quick they are very helpful but I’m just tired of getting cars from there and having to get them fixed.

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  Response from the owner

  Hello Alexis, Thank you for sharing your experience with us. We are truly sorry to hear you experienced mechanical concerns soon after your purchases. We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions. Respectfully, DriveTime Customer Relations

• A

  Alexis Conrad

  3.0

  Honestly, I never write reviews but I’ve just about had it. It’s a hit or miss with there cars. I give it three stars because the people there are great. My mom got a car from there never had any problems, I ended up getting a Kia Soul and within a month the engine was blown completely and I needed a whole new engine. I ended up going back and getting a completely different car. I got another car and within a month and two weeks I needed a new headlight harness. That cost $5,000. I don’t have money to just be throwing around like that. I honestly regret going there just because of all the stuff I went through. Not to mention I went through hell trying to get a new car going back and forth between drive time silver rock and the repair shop. Nobody wanted to fix the car and I needed a car to get around. I was so glad to get a new car and the fact that drive time put my down payment and the two Payments I made on the Kia towards a new car was great. I absolutely love the people there great customer service and really respectful and quick they are very helpful but I’m just tired of getting cars from there and having to get them fixed.

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  Response from the owner

  Hello Alexis, Thank you for sharing your experience with us. We are truly sorry to hear you experienced mechanical concerns soon after your purchases. We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions. Respectfully, DriveTime Customer Relations

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