EdFed Nw 2nd Ave, Miami, Florida

EdFed Reviews

4.1 stars based on 21 reviews

Featured Comments:

• c

  ceci mac

  5.0

  This week I had few questions about my accounts, I spoke to Tim on Monday and Alberto on Wednesday. Both of theses gentlemen were very polite and professional...Alberto helped me with an issue that I had. He explained everything very well to me and I was very happy. I love this bank, they are there for the customer always.

• M

  Maggie Lou

  3.0

  It is a okay bank for minimal personal use. The offer alot of services within the establishment but limited online services. They added a second ATM in the front of the building which is a plus but if they both worked simultaneously then that's a bonus. I usually don't bank inside the line is always long.

• D

  Duce Artis

  1.0

  Customer Service Over The Phone Sucks, Specifically In The Dispute Department. I Called And There Was A 30 Min. Wait. I Set My Number Up For A Call Back And I Never Received A Call Or Message (This Has Happened A Few Times With Their “Over The Phone Customer Service.”) I Ended Up Calling Them Back About An Hour Later When I Remembered, Only To Be Put Straight On Hold For 36Mins, Didn’t Even Offer The Call Back Option This Time. The Time Went From 36Mins To 45 Mins, That Is Ridiculous. What’s The Point Of The Call Back Option? If The Bank Doesn’t Call Back….

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  Response from the owner

  Hello and thank you for your feedback. We apologize for falling short of your expectations. A member of our senior management team would appreciate the opportunity to speak with you and obtain your feedback on how we can improve your experience as a member. Please send us your contact information via email to [email protected] and a member of our management team will reach out to you.

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