EECU Credit Union W Southlake Blvd, Southlake, Texas

EECU Credit Union Reviews

3.2 stars based on 17 reviews

Featured Comments:

• M

  Michael Massey

  5.0

  Wendy helped me with a cashiers check when I needed to buy a vehicle nearby. She was quick and helpful and beautiful. Thanks Wendy .

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  Response from the owner

  Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again at EECU. Regards, EECU

• J

  Josh Palmer

  4.0

  I have not had any issues personally with EECU, other than trying to purchase a vehicle with cash and EECU refused to lift my debit card limit to complete the transaction. I had to take an extra trip to the dealership with a Cashier's Check, which was honestly not that big of a deal. However, recently my fiancee's debit card was compromised. We now live out in Dallas so getting to an EECU is a good drive. I took us to the nearest EECU over an hour away to get the card replaced. They were in the process of upgrading their machines, supposedly, to print out new debit cards with contactless features. The tap to pay feature that you see attached to many machines now, such as gas pumps. That is awesome in my opinion. I absolutely embrace innovation and progress. She had bills coming up so it was imperative to have the problem resolved as soon as possible. She was having a panic attack and went out to the car while I arranged a new Debit Card to be mailed to her. The new debit card is in braille and from what I understand that is a security risk. The Debit Card number was already imprinted on the envelope it was mailed in. The reason I am writing this review is to seek assurance that this is not putting the customer at risk. To have the debit card replaced due to being compromised with one that may be easier to compromise is a bit silly. She is upset, and unfortunately I don't have the expertise in financial security to comfort her. Can an EECU representative comfort our concerns?

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  Response from the owner

  Hi Josh, thank you for reaching out about the new cards. We would like to get some additional information from you. Can you please send your contact info to [email protected]? Thank you!

• D

  David Clouse

  1.0

  This review is not about this branch, but EECU as a whole. When I purchased my Tahoe, the dealership got me an APR that was just a touch lower with EECU than with my normal bank. Had I known I would be immediately bombarded with offer after offer for insurance, mortgages and everything else I never would have done it. I'll be contacting my normal bank today to re-fi my auto loan at a higher rate just to stop this madness. You will never, ever, get any additional business from me.

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